At a Glance
- Tasks: Deliver top-notch customer service and support daily operations at our vibrant football centre.
- Company: Join Goals, the leading five-a-side football centre operator in the UK.
- Benefits: Enjoy perks like a bonus scheme, staff discounts, and career development opportunities.
- Other info: Perfect for those seeking responsibility and a fun work atmosphere.
- Why this job: Step into a dynamic role with potential for growth and leadership experience.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Goals is the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.
Overview Of Main Duties And Responsibilities
The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day‑to‑day operation of the Club across reception and bar functions. In addition, the post holder will be required to step into the Shift Supervisor role on an ad‑hoc basis, providing senior cover in the absence of a Manager and ensuring operational standards are maintained. (This is not a full‑time supervisory role. Shift Supervisor duties will only be carried out when required and agreed.)
Team Member Duties (Primary Responsibilities)
- You will be responsible for delivering a high standard of customer service across the Club, including:
- Providing a professional and welcoming front‑of‑house service
- Managing bookings, enquiries, and payments accurately
- Handling face‑to‑face and telephone sales
- Operating tills and booking systems confidently
- Working efficiently in a busy bar environment
- Delivering high standards of service, cleanliness, and presentation
- Building rapport with customers to encourage repeat visits and increased spend
- Handling cash and card transactions responsibly
- Supporting promotions and Club initiatives
As part of our service requirements, you will be expected to work shifts that include evenings and weekends. As bar duties form part of this role, applicants must be 18+.
Shift Supervisor Duties (Additional Responsibility)
- When Providing Management Cover, You Will:
- Act as the senior person on duty in the absence of a Manager
- Ensure service, safety, and operational standards are maintained
- Supervise and support Team Members on shift
- Deal with escalated customer issues appropriately
- Carry out opening and closing procedures when required
- Complete basic administrative and cash‑handling tasks
- Communicate effectively with the Management Team regarding any issues arising during the shift
Skills And Requirements
- Strong customer service and communication skills
- Ability to work under pressure in a fast‑paced environment
- Good organisational and administration skills
- Computer literate, including basic Word and Excel
- Experience of cash handling and customer transactions
- Ability to lead by example when acting in a senior capacity
This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company. Our team members are encouraged to develop their careers and the company provides support, training and guidance to assist individuals in achieving their career aspirations.
Benefits
- Birthday Holiday (after 2 years’ service)
- Paid breaks
- Enhanced Pension scheme
- Employee assistance program
- Bonus scheme
- Team incentives
- 40% Staff Discount
Shift Supervisor - Bradford, West Yorkshire employer: Goals
Goals is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a focus on career development, employees benefit from comprehensive training and support, alongside attractive perks such as a bonus scheme, enhanced pension, and generous staff discounts. Located in Bradford, West Yorkshire, our state-of-the-art facilities provide a dynamic environment for those passionate about delivering outstanding customer service in the exciting world of five-a-side football.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor - Bradford, West Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, check out Goals' values and what they stand for. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part can give you that extra edge.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Supervisor - Bradford, West Yorkshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the Shift Supervisor role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Goals
✨Know the Company Inside Out
Before your interview, make sure you research Goals and their five-a-side football centres. Understand their values, customer service standards, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to share specific examples of how you've delivered excellent customer service in the past. Think about times when you handled difficult situations or went above and beyond for a customer—these stories will resonate well with the interviewers.
✨Demonstrate Your Ability to Work Under Pressure
The job requires working in a fast-paced environment, so be ready to discuss how you manage stress and stay organised during busy shifts. You might want to mention any strategies you use to prioritise tasks or keep calm when things get hectic.
✨Prepare for Team Dynamics Questions
As a Shift Supervisor, you'll need to lead by example and support your team. Be prepared to answer questions about teamwork and leadership. Think of examples where you've successfully collaborated with others or taken charge in a challenging situation, as this will highlight your suitability for the role.
