At a Glance
- Tasks: Deliver top-notch service as Bar Staff or Receptionist in a vibrant football centre.
- Company: Goals, the UK's leading five-a-side football centre operator.
- Benefits: Enjoy birthday holidays, paid breaks, discounts, and team incentives.
- Other info: Flexible shifts available, perfect for students looking to earn while having fun.
- Why this job: Join a fun, fast-paced environment and make customers' experiences unforgettable.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Goals is the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities across the country. We pride ourselves on exceeding customer expectations through high-quality service delivery and top-notch facilities.
We are hiring for two complementary positions at our Ruislip venue: Bar Staff and Receptionist. The roles require a positive sales-driven attitude, fast-paced teamwork, and the ability to work evenings and weekends. Applicants must be 18 years of age or older.
Responsibilities- Bar Staff: Handle the rush of a busy environment, maintain a smart appearance, create rapport with customers, encourage repeat visits, and deliver the highest standards of service for weekend functions, kids’ parties and post-match drinks.
- Receptionist: Support the dynamic reception team, manage front-of-house duties, handle computer-based tasks, cash handling, face-to-face enquiries, and provide excellent telephone sales skills.
- Passion for delivering excellent customer service in a fast-paced, fun sporting environment.
- Strong communication skills and a positive, outgoing personality.
- Computer literacy, cash handling, and telephone sales proficiency.
- Availability to work evenings, weekends, and occasional bar shifts.
- Minimum age 18 years.
- Birthday holiday after 2 years of service
- Paid breaks
- Enhanced pension scheme
- Employee assistance programme
- Bonus scheme
- Team incentives
- 40% staff discount on food and beverage (alcohol not permitted)
- 50% discount on Goals KPs (child or grandchild only, basic package)
- Free individual pitch hire (max twice per week)
- Annual events
- Uniform
- Stream
- Discount club
Guest Experience Associate (Bar & Front Desk) in Ruislip employer: Goals
At GOALS, we pride ourselves on being an exceptional employer in Glasgow, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and leadership development opportunities, ensuring that our team members thrive both personally and professionally. With attractive benefits such as a bonus scheme, enhanced pension, and staff discounts, we create a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Associate (Bar & Front Desk) in Ruislip
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Goals and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Experience Associate (Bar & Front Desk) in Ruislip
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Goals that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Goals.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Goals get a sense of who you are beyond your experience!
How to prepare for a job interview at Goals
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Goals and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
