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- Tasks: Supervise staff and manage daily operations at our vibrant facility.
- Company: Join Goals, a leading sports and leisure company dedicated to providing top-notch services.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Must be 18+, with a passion for customer service and team management.
- Other info: This role offers a chance to develop marketing strategies and engage with the community.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 32 hours per week
Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times, due to this we require the applicant to be 18+.
To provide a quality, effective and efficient service to users of Goals facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities.
Overview of main duties and responsibilities:
- To supervise all employees including reception, bar and security staff employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the club.
- To contribute to the development of 3-6 monthly sales and marketing activities to develop all aspects of the business with specific focus on weekend and off-peak periods.
- Assist the General Manager with the recruitment and selection of all non-managerial staff.
- To ensure sound administration procedures are followed in line with the Company Operations Manual and ensure that Company reporting procedures are followed at all times.
- To ensure the Company Health & Safety policy is fully implemented and that all key staff are trained in first aid and emergency evacuation procedures.
- Attend weekly management meetings to ensure strong communications and chair occasional meetings with other designations of staff.
- Ensure all cash and stock reconciliation procedures within the club are followed as dictated by Company policy.
- To ensure that all facilities, fixtures and fittings within the Club are maintained to a high standard internally and externally.
- To co-ordinate the ordering of stock/goods and services as required to ensure the club operates smoothly and effectively.
- Such other duties as may be necessary from time to time, compatible with the nature of the post. It should be noted that this list is not exhaustive and serves simply to give an overall view of the position and key responsibilities of the post.
Assistant Manager - Ipswich, Suffolk employer: Goals
Contact Detail:
Goals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Ipswich, Suffolk
✨Tip Number 1
Familiarise yourself with the Goals brand and its values. Understanding what they stand for will help you align your approach during interviews and discussions, showing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Goals. They can provide valuable insights into the company’s work environment and expectations, which can help you tailor your responses in interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling customer service scenarios. Be ready with specific examples that demonstrate your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Show your enthusiasm for sales and marketing by researching current trends in the industry. Being able to discuss innovative ideas for promoting the club will set you apart as a proactive candidate.
We think you need these skills to ace Assistant Manager - Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Emphasise any previous roles where you supervised staff or contributed to sales and marketing efforts.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Assistant Manager position. Mention specific examples of how you've successfully managed teams or improved service quality in past roles.
Highlight Relevant Skills: Focus on skills that are crucial for this role, such as leadership, communication, and problem-solving. Provide examples of how you've applied these skills in a work environment.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any formatting guidelines provided by Goals.
How to prepare for a job interview at Goals
✨Know the Company
Before your interview, take some time to research Goals and understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supervising staff and ensuring high standards of service. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as managing conflicts among staff or dealing with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Sales and Marketing Knowledge
Since the role involves contributing to sales and marketing plans, be ready to share any relevant experience you have in this area. Discuss strategies you've implemented in the past and how they could apply to Goals.
