At a Glance
- Tasks: Deliver top-notch customer service and support daily operations at our vibrant football centre.
- Company: Join Goals, the UK's leading five-a-side football centre with state-of-the-art facilities.
- Benefits: Enjoy perks like birthday holiday, paid breaks, discounts, and a bonus scheme.
- Other info: Flexible shifts including evenings and weekends; perfect for students seeking extra responsibility.
- Why this job: Step into a fun, fast-paced environment with opportunities for growth and management roles.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
Shift Supervisor -Goals(18+ only due to licensing)
Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country.
We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.
We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment.
A fast‑growing company where there are opportunities for those with the skills to match their ambition.
This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required.
Overview of main duties and responsibilities
The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day‑to‑day operation of the Club across reception and bar functions.
In addition, the post holder will be required to step into the Shift Supervisor role on an ad‑hoc basis, providing senior cover in the absence of a Manager and ensuring operational standards are maintained.
This is not a full‑time supervisory role. Shift Supervisor duties will only be carried out when required and agreed.
Team Member Duties (Primary Responsibilities)
You will be responsible for delivering a high standard of customer service across the Club, including:
- Providing a professional and welcoming front‑of‑house service
- Managing bookings, enquiries, and payments accurately
- Handling face‑to‑face and telephone sales
- Operating tills and booking systems confidently
- Working efficiently in a busy bar environment
- Delivering high standards of service, cleanliness, and presentation
- Building rapport with customers to encourage repeat visits and increased spend
- Handling cash and card transactions responsibly
- Supporting promotions and Club initiatives
As part of our service requirements, you will be expected to work shifts that include evenings and weekends. As bar duties form part of this role, applicants must be 18+.
Shift Supervisor Duties (Additional Responsibility)
When providing management cover, you will
- Act as the senior person on duty in the absence of a Manager
- Ensure service, safety, and operational standards are maintained
- Supervise and support Team Members on shift
- Deal with escalated customer issues appropriately
- Carry out opening and closing procedures when required
- Complete basic administrative and cash‑handling tasks
- Communicate effectively with the Management Team regarding any issues arising during the shift
Skills and Requirements
- Strong customer service and communication skills
- Ability to work under pressure in a fast‑paced environment
- Good organisational and administration skills
- Computer literate, including basic Word and Excel
- Experience of cash handling and customer transactions
- Ability to lead by example when acting in a senior capacity
This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company.
Benefits
- Birthday Holiday (after 2 years’ service)
- Paid breaks
- Enhanced Pension scheme
- Employee assistance program
- Bonus scheme
- Team incentives
- 40% Staff Discount on F&B (alcohol not permitted)
- 50% Discount on Goals KPs (child or grandchild only, basic package)
- Free individual pitch hire (max twice per week)
- Annual events
- Uniform
- Stream
- Discount Club
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goals Soccer Centres PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goals Soccer Centres PLC
Don't be shy about reaching out to Goals Soccer Centres PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goals Soccer Centres PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goals Soccer Centres PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
