At a Glance
- Tasks: Lead and manage a vibrant leisure complex while driving sales and ensuring top-notch service.
- Company: Dynamic leisure company focused on creating memorable experiences for customers.
- Benefits: Enjoy birthday holidays, enhanced pension, team incentives, and generous staff discounts.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the driving force behind a fun environment and make a real impact on customer satisfaction.
- Qualifications: Must have experience as a General/Duty Manager in a multi-function leisure setting.
The predicted salary is between 36100 - 36100 € per year.
Essential: Must have General/Duty Manager Experience!
Hours: 40 hours per week
The day to day management and medium term planning of the entire complex and the management, training and development of all staff. The position entails working flexible hours to provide management cover at all times.
To provide a quality, effective and efficient service to users of Goals facilities and to take the leading role within the site to develop sales and marketing plans to promote and maximise income opportunities.
Overview of main duties and responsibilities:
- To supervise all employees including reception, bar, security staff and referees employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the facility.
- To contribute to the development of 3 - 6 monthly sales and marketing activities to develop all aspects of the business with specific focus on weekend and off peak periods.
- Driving sales within the facility to maximize income at all times.
- Assist with the recruitment and selection of other Centre based management staff.
- To ensure sound administration procedures are followed in line with the Company Operations Manual and ensure that Company reporting procedures are followed at all times.
- To ensure the Company Health & Safety policy is fully implemented and that all key staff are trained in first-aid and emergency evacuation procedures.
- Chair weekly management meetings to ensure strong communications and chair occasional meetings with other designations of staff.
- Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by Company policy.
- To ensure that all facilities, fixtures and fittings within the Branch are maintained to a high standard internally and externally.
- To co-ordinate the ordering of stock/goods and services as required to ensure the branch operates smoothly and effectively.
- Such other duties as may be necessary from time to time, compatible with the nature of the post. It should be noted that this list is not exhaustive and serves simply to give an overall view of the position and key responsibilities of the post.
Benefits:
- Birthday Holiday (after 2 years’ service)
- Enhanced Pension scheme
- Employee assistance program
- Team incentives
- 40% Staff Discount on F&B (alcohol not permitted)
- 50% Discount on Goals KPs (child or grandchild only, basic package)
- Free individual pitch hire (max twice per week)
- Annual events
- Uniform
- Stream
- Discount Club
If you are currently the General Manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!
General Manager in London employer: Goals Football
At Goals, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a General Manager in Tolworth, you will enjoy a range of benefits including a generous pension scheme, employee assistance programmes, and unique perks like birthday holidays and substantial discounts on food and beverage. Our commitment to staff development and a supportive environment makes Goals an ideal place for those seeking a rewarding career in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their sales and marketing strategies, especially how they maximise income during peak and off-peak times. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've managed teams in the past, particularly in high-pressure environments. Share specific examples of how you’ve driven sales or improved service standards – this is what will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for someone with your experience. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your General/Duty Manager experience in your application. We want to see how your past roles have prepared you for managing a busy leisure environment like ours!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Goals Football
✨Know Your Stuff
Make sure you’re well-versed in the day-to-day management and planning aspects of a leisure facility. Brush up on your knowledge about sales and marketing strategies, as you'll need to demonstrate how you can drive income and improve service quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in training and developing staff, and be ready to discuss how you handle conflicts or motivate your team to achieve their best.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health and safety, customer service, or staff management. Think through your responses ahead of time, focusing on how you would ensure compliance with company policies while maintaining high service standards.
✨Demonstrate Your Passion for the Industry
Let your enthusiasm for the leisure industry shine through. Talk about what excites you about managing a facility like Goals and how you plan to contribute to its success. This will show them you’re not just looking for any job, but that you genuinely want to be part of their team.
