At a Glance
- Tasks: Deliver top-notch customer service and manage bookings while supporting the team.
- Company: Join Goals, the UK's leading five-a-side football centre operator.
- Benefits: Enjoy perks like a birthday holiday, staff discounts, and career development opportunities.
- Other info: Perfect for those seeking growth and responsibility in a dynamic setting.
- Why this job: Step into a leadership role and make a real impact in a fun environment.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 20000 - 25000 € per year.
Goals is the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities nationwide. We pride ourselves on exceeding customer expectations through exceptional service delivery and high-quality facilities. This role is primarily a Team Member position with additional Shift Supervisor responsibilities undertaken when management cover is required. Shift Supervisor duties are undertaken on an ad-hoc basis and are not a full-time supervisory role.
Overview of Main Duties and Responsibilities
The post holder will carry out Team Member duties as the core role, supporting the day-to-day operation of the club across reception and bar functions. Additionally, the post holder will step into the Shift Supervisor role when required, providing senior cover in the absence of a Manager and ensuring operational standards are maintained.
Team Member Duties (Primary Responsibilities)
- Deliver a high standard of customer service across the club.
- Provide a professional and welcoming front-of-house service.
- Manage bookings, enquiries and payments accurately.
- Handle face-to-face and telephone sales.
- Operate tills and booking systems confidently.
- Work efficiently in a busy bar environment.
- Maintain high standards of service, cleanliness and presentation.
- Build rapport with customers to encourage repeat visits and increased spend.
- Handle cash and card transactions responsibly.
- Support club promotions and initiatives.
As part of the service requirements, you will be expected to work shifts that include evenings and weekends. Because bar duties form part of this role, applicants must be 18+.
Shift Supervisor Duties (Additional Responsibility)
- Act as the senior person on duty in the absence of a Manager.
- Ensure service, safety and operational standards are maintained.
- Supervise and support Team Members on shift.
- Deal with escalated customer issues appropriately.
- Carry out opening and closing procedures when required.
- Complete basic administrative and cash-handling tasks.
- Communicate effectively with the Management Team regarding any issues arising during the shift.
Skills and Requirements
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Good organisational and administration skills.
- Computer literate, including basic Word and Excel.
- Experience of cash handling and customer transactions.
- Ability to lead by example when acting in a senior capacity.
This role is suitable for individuals seeking additional responsibility and career development, with the opportunity to progress towards management roles within the company.
Benefits
- Birthday Holiday (after 2 years’ service)
- Paid breaks
- Enhanced pension scheme
- Employee assistance program
- Bonus scheme
- Team incentives
- 40% staff discount on F&B (alcohol not permitted)
- 50% discount on Goals KPs (child or grandchild only, basic package)
- Free individual pitch hire (max twice per week)
- Annual events
- Uniform
- Glass club membership (Discount Club)
Shift Supervisor in Bradford employer: Goals Football
Goals is an exceptional employer, offering a vibrant work culture that prioritises customer service and teamwork at our state-of-the-art five-a-side football centre in Bradford. With opportunities for career progression into management roles, employees benefit from a range of perks including a generous staff discount, enhanced pension scheme, and unique annual events, all while enjoying a supportive environment that values personal growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Bradford
✨Tip Number 1
Get to know the company! Before your interview, check out Goals' website and social media. Familiarise yourself with their values and services so you can show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the Shift Supervisor role, especially your customer service experience and ability to handle pressure.
✨Tip Number 3
Dress to impress! Even if the job is in a casual environment, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Supervisor in Bradford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to make customers happy, as this is key for the Shift Supervisor role.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and responsibilities mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Goals Football
✨Know the Role Inside Out
Before your interview, make sure you understand the Shift Supervisor role and its responsibilities. Familiarise yourself with both Team Member duties and the additional supervisory tasks. This will help you demonstrate your knowledge and show that you're ready to step up when needed.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples of how you've handled customer interactions in the past. Think of specific situations where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Leadership Potential
Even though the Shift Supervisor role isn't full-time, it's important to show that you can lead by example. Share experiences where you've taken charge or supported your team during busy times. Highlight your ability to handle escalated issues and maintain operational standards.
✨Be Ready for a Fast-Paced Environment
The interview may include questions about working under pressure. Prepare to discuss how you manage stress and stay organised in a busy setting. You might even want to mention any relevant experience in hospitality or similar environments to back up your claims.
