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- Tasks: Lead HR operations and enhance onboarding experiences for new hires globally.
- Company: Goaco is a forward-thinking recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Other info: Ideal for proactive problem solvers who enjoy collaboration and driving operational improvements.
- Why this job: Join a team that thrives on challenges and drives positive change in the recruitment landscape.
- Qualifications: 5+ years in HR operations, strong knowledge of ISO 9001, and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
ABOUT US
At Goaco, we pride ourselves on connecting the right talent with the right opportunities. We are a forward-thinking recruitment agency that focuses on building long-lasting relationships with both clients and candidates. Our expertise spans a variety of sectors, and our dedication to providing tailored recruitment solutions has earned us a strong reputation in the industry. Join us in our mission to inspire and drive positive change within the recruitment landscape.
ROLE OBJECTIVE
We are seeking an experienced HR and Operations Manager to join our dynamic team at Goaco. The ideal candidate will own and continuously improve Goaco’s end-to-end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide.
This role will ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation.
RESPONSIBILITIES
- Onboarding & HR Operations: Design and manage a seamless global onboarding journey for new hires, including both in-person and remote inductions to align employees with role expectations and company culture.
- Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding.
- Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development.
- Oversee health and safety compliance across all locations, ensuring alignment with local laws and industry best practices.
- Act as the primary HR contact for employees globally, providing consistent support across regions.
- Playbook Development & Maintenance: Create, maintain, and disseminate operational playbooks for all departments, including sales, marketing, finance, customer success, and product.
- Ensure all documentation is clear, consistent, and aligned across global teams.
- Conduct regular reviews and gap analyses to ensure playbooks remain current and effective.
- Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards.
- Maintain audit-ready documentation and support both internal and external quality assessments.
- Champion continuous improvement initiatives that meet quality management objectives.
- Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows.
- Participate in risk assessments and promote best practices for security within HR and operations.
- Work with regional leads to tailor global policies to meet local legal and regulatory requirements.
- Automation & Efficiency: Identify and prioritise opportunities for automating HR and operational tasks to increase efficiency.
- Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms.
- Track and analyse key performance indicators (KPIs) to assess the effectiveness of automation initiatives.
EXPERIENCE REQUIRED
- Experience: At least 5 years of proven experience in HR operations, process design, or operations management, ideally within a global or multi-regional environment.
- Quality Standards: Strong knowledge of ISO 9001 quality management principles, with hands-on experience aligning processes to meet these standards.
- Process Documentation: Demonstrated ability to develop, maintain, and optimise process playbooks or standard operating procedures (SOPs) across departments.
- Technical Proficiency: Proficient in using HRIS platforms and automation technologies, such as workflow tools and robotic process automation (RPA). Skilled in MS Teams and
- SharePoint for documentation, collaboration, and knowledge management.
- Stakeholder Engagement: Excellent stakeholder management skills with the ability to collaborate effectively across time zones and cross-functional teams.
- Analytical Capability: Strong analytical mindset, with a talent for interpreting data and translating insights into operational improvements.
- Communication Skills: Exceptional written and verbal communication abilities, with a focus on clarity, alignment, and influence across audiences.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration or related discipline (or equivalent experience)
- Professional certification in HR (eg CIPD) or quality management (eg CQE, IRCA lead auditor) desirable
Personal Attributes:
- Proactive problem solver and self-starter
- Detail-oriented with a focus on accuracy and consistency
- Collaborative team player who builds strong relationships
- Comfortable navigating ambiguity and driving change
HR and Operations Manager employer: Goaco
Contact Detail:
Goaco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR and Operations Manager
✨Tip Number 1
Familiarise yourself with ISO 9001 standards, as this role heavily focuses on aligning HR and operational processes with these quality management principles. Understanding these standards will not only help you in the interview but also demonstrate your commitment to quality.
✨Tip Number 2
Showcase your experience with HRIS platforms and automation technologies during your discussions. Be prepared to discuss specific tools you've used and how they improved efficiency in previous roles, as this is a key aspect of the position.
✨Tip Number 3
Highlight your stakeholder engagement skills by preparing examples of how you've successfully collaborated with cross-functional teams. This will be crucial in demonstrating your ability to work effectively across different departments and time zones.
✨Tip Number 4
Prepare to discuss your analytical capabilities by bringing examples of how you've used data to drive operational improvements. Being able to interpret data and translate insights into actionable strategies will set you apart from other candidates.
We think you need these skills to ace HR and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in HR operations and process design. Emphasise your familiarity with ISO 9001 standards and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and operations management. Discuss how your previous experiences have prepared you for this role at Goaco, and mention specific examples of how you've improved onboarding processes or developed operational playbooks.
Highlight Technical Skills: Since the role requires proficiency in HRIS platforms and automation technologies, be sure to include any relevant technical skills in your application. Mention specific tools you’ve used, such as workflow automation platforms or MS Teams, to demonstrate your capability.
Showcase Communication Skills: Given the importance of communication in this role, provide examples in your application that illustrate your exceptional written and verbal communication abilities. This could include experiences where you successfully collaborated with cross-functional teams or engaged stakeholders effectively.
How to prepare for a job interview at Goaco
✨Understand the Company Culture
Before your interview, take some time to research Goaco's company culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.
✨Showcase Your HR Expertise
Be prepared to discuss your experience in HR operations and process design. Highlight specific examples where you've successfully implemented HR strategies or improved operational efficiencies, especially in a global context.
✨Demonstrate Analytical Skills
Since the role requires strong analytical capabilities, come ready to discuss how you've used data to drive decisions in previous roles. Be specific about the tools you used and the outcomes of your analyses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate ambiguity. Think of examples from your past experiences where you successfully managed challenges or implemented changes.