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- Tasks: Manage service delivery and ensure client satisfaction while driving continuous improvement.
- Company: Goaco, an award-winning global consultancy focused on innovative digital solutions.
- Benefits: Competitive salary, career progression opportunities, and a dynamic work environment.
- Why this job: Join a diverse team and make a real impact in digital transformation.
- Qualifications: Experience in IT service management and strong operational skills.
- Other info: Opportunity to progress to Managed Services Director for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
Goaco is an award-winning global consultancy specialising in delivering secure, user-focused, and innovative digital solutions to public and private sector organisations since 2010. Headquartered in the UK with offices in the UAE and Saudi Arabia, Goaco is trusted for its expertise in digital transformation, cyber security, data and AI, software development, cloud, and managed services. The company partners with clients to implement scalable and secure solutions that address real-world needs, focusing on purposeful innovation. With a diverse team of over 100 experts and a wider network of 16,000+ professionals, Goaco is dedicated to creating lasting, positive impact through technology.
As a Service Manager at Goaco, you will be responsible for the end-to-end management of service delivery, ensuring operational excellence, client satisfaction and continuous service improvement. You will oversee New Business, Operations, IT Support, Change Management, and Service Desk functions while ensuring smooth collaboration between 1st, 2nd, and 3rd Line Support teams. Additionally, you will be responsible for managing multiple client accounts across the UK and MENA regions, covering a diverse range of services including Managed IT Services, Live Services (e.g., GDS services), AI Technology, and Website Management.
Key Responsibilities- Oversee day-to-day service delivery, ensuring high availability, reliability, and efficiency.
- Implement best practices in ITIL, ensuring adherence to service management frameworks.
- Develop and maintain standard operating procedures (SOPs) for IT support and service desk functions.
- Monitor and improve service levels by driving operational excellence and efficiency.
- Handle additional client requests, liaising with Client Partners for upselling opportunities and ensuring service enhancements align with client needs.
- Possess strong commercial skills to manage the managed service cost-centre for each client.
IT Service Manager in Dartford employer: Goaco
Contact Detail:
Goaco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Goaco and its services. Understand their approach to digital transformation and think about how your skills can contribute to their mission. We want you to shine, so practice common interview questions and have your own questions ready!
✨Tip Number 3
Showcase your experience with real-world examples. When discussing your past roles, focus on specific achievements that demonstrate your ability to manage service delivery and improve client satisfaction. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Goaco. Let’s make it happen!
We think you need these skills to ace IT Service Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in service delivery, operational excellence, and client management. We want to see how your skills align with what Goaco is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Goaco's mission. Be sure to mention any relevant experience in ITIL and service management frameworks.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service levels or enhanced client satisfaction in previous roles. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Goaco
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL best practices, make sure you brush up on these frameworks before your interview. Be ready to discuss how you've implemented ITIL in past roles and how it can enhance service delivery.
✨Showcase Your Client Management Skills
As you'll be managing multiple client accounts, it's crucial to demonstrate your experience in client relationship management. Prepare examples of how you've successfully handled client requests and upselling opportunities in previous positions.
✨Highlight Your Operational Excellence
The role focuses on ensuring high availability and efficiency in service delivery. Come prepared with specific instances where you've improved service levels or operational processes, showcasing your ability to drive continuous improvement.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations related to service management. Practice articulating your thought process and decision-making skills in scenarios involving change management or collaboration between support teams.