Service Desk Apprentice

Overview

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

We are looking for a motivated and enthusiastic individual to join our IT team as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced IT environment, supporting users with their technical issues and learning from experienced professionals.

Key Responsibilities

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance from senior team members.
• Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues to the appropriate support team as needed.
• Learn and follow IT policies, procedures, and security standards.
• Participate in training and development opportunities as part of your apprenticeship.

Eligibility to be considered for this apprenticeship

• 3 GCSEs or equivalent at grades 4 (C) or above in any subject
• GCSE Maths and English at grades 3 (D) or above

Ideal Experience

• A keen interest in IT and technology.
• Good communication and interpersonal skills.
• A logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively both independently and as part of a team.

Job Specification

• Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).

What We Offer

• Full support and training throughout your apprenticeship.
• A structured development plan with real-world experience.
• Opportunity to gain an industry-recognized IT qualification.
• Supportive and inclusive work environment.
• Potential for progression into a permanent role upon successful completion of the apprenticeship.