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- Tasks: Manage data processing tasks and provide first-line support for seamless operations.
- Company: Goaco is a dynamic Digital Software Consultancy focused on innovative software solutions.
- Benefits: Enjoy a competitive salary, collaborative environment, and skill development opportunities.
- Why this job: Join a team of problem solvers and thrive in a fast-paced, supportive culture.
- Qualifications: Experience in service desk or data processing roles with strong analytical and communication skills.
- Other info: This is a full-time, fixed-term role based in Kent; sponsorship not available.
The predicted salary is between 20000 - 30000 £ per year.
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata)
Start Date: ASAP
** Sponsorship not available for this role**
ABOUT THE CLIENT
Goaco is a Digital Software Consultancy and we are currently looking for a motivated and detail-oriented Service Desk Analyst to join our team on a fixed-term basis.
ROLE OBJECTIVE
In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.
RESPONSIBILITIES
- Service Desk Support – respond promptly to service desk tickets, emails, and calls.
- Log, categorise, and prioritise incidents and service requests in the ticketing system.
- Provide first-line support for data-related queries and escalate issues when necessary.
- Data Processing – execute data entry, validation, and transformation tasks accurately and efficiently.
- Monitor data processing workflows to ensure timely completion.
- Identify and resolve data discrepancies or escalate for further investigation.
- Collaboration and Communication – liaise with internal teams to resolve incidents and provide updates to end-users.
- Prepare and maintain documentation for processes and procedures.
- System Monitoring – assist in monitoring system performance and reporting any anomalies.
EXPERIENCE REQUIRED
- Proven experience in a similar service desk or data processing role.
- Must have experience working in a fast-paced environment, processing a large number of tickets.
- Excellent analytical skills and attention to detail.
- Strong communication skills, both written and verbal.
- Proficiency with data entry tools and Microsoft Office applications, especially Excel.
- Familiarity with service desk software and ticketing systems is an advantage.
- Ability to work under pressure and manage multiple tasks effectively.
BENEFITS:
- Salary of £25,000 per year (pro rata for the contract duration).
- A dynamic and collaborative working environment.
- Opportunities to develop skills and gain experience in a professional setting.
If you’re a goal-oriented, ambitious professional looking to take yourself to that next level, then we’d love to hear from you!
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Service Desk Analyst employer: Goaco Ltd
Contact Detail:
Goaco Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common service desk software and ticketing systems. Understanding how these tools work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your data processing skills, especially in Excel. Being able to showcase your proficiency in data entry and manipulation can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved issues in a fast-paced environment. Highlighting your problem-solving abilities will resonate well with the team at Goaco.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Service Desk Analyst, you'll need to convey information clearly and effectively, so being articulate will be a huge advantage.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or data processing roles. Emphasise your analytical skills and any familiarity with ticketing systems, as these are crucial for the Service Desk Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed data processing tasks or provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with data entry tools and Microsoft Office applications, especially Excel. Also, mention any experience you have with service desk software, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role of Service Desk Analyst.
How to prepare for a job interview at Goaco Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with data processing tasks and the importance of first-line support. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Analytical Skills
Prepare examples from your past experience that highlight your analytical skills and attention to detail. Be ready to discuss how you've successfully resolved data discrepancies or managed multiple tasks under pressure.
✨Familiarise Yourself with Tools
Since proficiency with data entry tools and Microsoft Office applications, especially Excel, is crucial, brush up on these skills before the interview. You might be asked about your experience with specific software or ticketing systems, so be prepared to discuss them.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your ability to liaise with internal teams and end-users.
