Goaco Ltd is seeking a Senior Service Desk Analyst to deliver 2nd and 3rd line support for internal users and managed customers. You will escalate complex issues, mentor junior engineers and help improve service quality. The role covers onboarding, infrastructure and cloud solutions, with a focus on Microsoft 365, Intune and endpoint management. Hybrid on-site presence is required across the UK. #J-18808-Ljbffr
Senior Service Desk Analyst — MSP 2nd/3rd Line, Cloud & Security employer: Goaco Ltd
At Goaco, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work environment where innovation thrives. As a Senior Service Desk Analyst, you'll benefit from ongoing Microsoft training and certification support, alongside clear career progression opportunities within our growing Managed Service Provider team. Located in the UK, we foster a culture of problem-solving and technical excellence, ensuring that our employees are equipped to make a meaningful impact in the IT landscape.
