At a Glance
- Tasks: Provide 2nd line IT support and tackle cyber security incidents.
- Company: Join Goaco, an award-winning global consultancy in digital solutions.
- Benefits: Enjoy competitive salary, health perks, and education benefits.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact in tech while enhancing your skills.
- Qualifications: 3+ years in IT support with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Goaco is looking to build a team to continue solving problems using software and technology for our clients. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
ABOUT US
Goaco is an award‑winning global consultancy specialising in delivering secure, user‑centric, and innovative digital solutions for public and private sector organisations. Established in 2010 and headquartered in the UK, Goaco has expanded its presence with offices in the UK, UAE and Saudi Arabia, gaining recognition as a trusted name in digital transformation and cyber security. With over 100 subject‑matter experts supported by a wider network of 16,000+ associates, Goaco is committed to co‑creating scalable, secure, and tailored solutions. The company plays a pivotal role in enhancing national security systems, modernising public services, and streamlining processes, all while emphasising purposeful innovation and impactful outcomes.
ROLE DESCRIPTION
KEY RESPONSIBILITIES
- Provide 2nd line IT support and escalation handling for users in the UK and UAE
- Using ITSM Tools such as Halo
- Troubleshoot and resolve hardware, software, network and O365 issues
- Administer and manage Microsoft Intune, including device enrolment and compliance
- Support user onboarding/offboarding, email configurations, SharePoint and Teams
- Comfortable troubleshooting problems on a Video call and Telephone
- Configure small to mid‑scale network setups on‑site, including Wi‑Fi and firewalls
- Respond to and escalate cyber security incidents, working with the SOC team
- Contribute to patch management, endpoint protection and vulnerability remediation
- Document known issues, create SOPs and update asset inventories
- Work collaboratively with developers, security and infrastructure engineers across borders
- Participate in on‑call and out‑of‑hours support when necessary (Evenings / Weekends on Rota)
ESSENTIAL SKILLS & EXPERIENCE
- Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
- Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
- Experience responding to security alerts and incident response procedures
- Proven ability to set up and troubleshoot wired and wireless networks
- Familiarity with ticketing systems and ITIL‑aligned support processes
- Strong verbal and written communication skills, comfortable dealing with non‑technical users
- Ability to work independently and as part of a distributed international team
NICE TO HAVE
- Microsoft 365 Fundamentals, Intune or Security certifications (MS‑900, MD‑102, SC‑200)
- Experience supporting hybrid environments with Azure Active Directory
- Understanding of security frameworks (ISO 27001, NIST)
- SharePoint Administration / Migration
- Experience in public sector or regulated industries
- Knowledge of basic scripting or automation (PowerShell a plus)
BENEFITS
We prioritise employee well‑being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.
- Competitive Salary: Salary depending on experience and background.
- Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
- Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings.
- Education Benefits: Learning Courses, Business Skills Training.
*Offered only to employees based in the UK. *Unfortunately, we aren’t able to offer sponsorship for this role.
IT Support Engineer & Cyber Security (L2+) employer: Goaco Ltd
At Goaco, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work environment where innovation thrives. As a Senior Service Desk Analyst, you'll benefit from ongoing Microsoft training and certification support, alongside clear career progression opportunities within our growing Managed Service Provider team. Located in the UK, we foster a culture of problem-solving and technical excellence, ensuring that our employees are equipped to make a meaningful impact in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer & Cyber Security (L2+)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Goaco Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Goaco Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Goaco Ltd!
✨Direct Apply to Goaco Ltd
Let's not forget to apply directly through the Goaco Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer & Cyber Security (L2+)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Goaco Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Goaco Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Goaco Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
