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- Tasks: Provide 2nd line IT support and tackle cyber security incidents.
- Company: Join Goaco, an award-winning global consultancy in digital solutions.
- Benefits: Enjoy competitive salary, health perks, and education benefits.
- Other info: Collaborate with a dynamic international team and grow your career.
- Why this job: Make a real impact in tech while enhancing your skills.
- Qualifications: 3+ years in IT support and experience with Microsoft 365.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Ebbsfleet, Kent, UK
Job Type: Full Time | On-Site | Permanent
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
ABOUT US
Goaco is an award‑winning global consultancy specialising in delivering secure, user‑centric, and innovative digital solutions for public and private sector organisations. Established in 2010 and headquartered in the UK, Goaco has expanded its presence with offices in the UK, UAE and Saudi Arabia, gaining recognition as a trusted name in digital transformation and cyber security. With over 100 subject‑matter experts supported by a wider network of 16,000+ associates, Goaco is committed to co‑creating scalable, secure, and tailored solutions. The company plays a pivotal role in enhancing national security systems, modernising public services, and streamlining processes, all while emphasising purposeful innovation and impactful outcomes.
ROLE DESCRIPTION
KEY RESPONSIBILITIES
- Provide 2nd line IT support and escalation handling for users in the UK and UAE
- Using ITSM Tools such as Halo
- Troubleshoot and resolve hardware, software, network and O365 issues
- Administer and manage Microsoft Intune, including device enrolment and compliance
- Support user onboarding/offboarding, email configurations, SharePoint and Teams
- Comfortable troubleshooting problems on a Video call and Telephone
- Configure small to mid‑scale network setups on‑site, including Wi‑Fi and firewalls
- Respond to and escalate cyber security incidents, working with the SOC team
- Contribute to patch management, endpoint protection and vulnerability remediation
- Document known issues, create SOPs and update asset inventories
- Work collaboratively with developers, security and infrastructure engineers across borders
- Participate in on‑call and out‑of‑hours support when necessary (Evenings / Weekends on Rota)
ESSENTIAL SKILLS & EXPERIENCE
- Minimum 3 years’ experience in IT support or service desk environment (L2 or higher)
- Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint
- Experience responding to security alerts and incident response procedures
- Proven ability to set up and troubleshoot wired and wireless networks
- Familiarity with ticketing systems and ITIL‑aligned support processes
- Strong verbal and written communication skills, comfortable dealing with non‑technical users
- Ability to work independently and as part of a distributed international team
NICE TO HAVE
- Microsoft 365 Fundamentals, Intune or Security certifications (MS‑900, MD‑102, SC‑200)
- Experience supporting hybrid environments with Azure Active Directory
- Understanding of security frameworks (ISO 27001, NIST)
- SharePoint Administration / Migration
- Experience in public sector or regulated industries
- Knowledge of basic scripting or automation (PowerShell a plus)
BENEFITS
We prioritise employee well‑being and mental health by offering a comprehensive range of benefits so to enhance both health and career growth.
- Competitive Salary: Salary depending on experience and background.
- Health Benefits: 24/7 GP Access, Counselling Services, Virtual Physiotherapy, Discounted Gym Memberships, Virtual Gym Classes, Discounted Private Health Cover, Eye Care Discounts.
- Wealth Benefits: Shopping Discounts, Debt Support, Money Advice, Free Credit Reports, Travel Money Savings.
- Education Benefits: Learning Courses, Business Skills Training.
*Offered only to employees based in the UK.
*Unfortunately, we aren’t able to offer sponsorship for this role.
IT Support Engineer & Cyber Security (L2+) employer: Goaco Ltd
Contact Detail:
Goaco Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer & Cyber Security (L2+)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support and cyber security. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your troubleshooting techniques or any projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Engineer & Cyber Security (L2+)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer & Cyber Security role. Highlight relevant experience, especially with Microsoft 365 and ITSM tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and cyber security. Share specific examples of how you've tackled challenges in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with non-technical users, it's crucial to demonstrate your strong verbal and written communication skills. Make sure your application reflects your ability to explain complex concepts in simple terms – we appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Goaco!
How to prepare for a job interview at Goaco Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support and cyber security concepts. Familiarise yourself with Microsoft 365 applications, troubleshooting techniques, and network setups. Being able to discuss these topics confidently will show that you're ready to tackle the challenges at Goaco.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical thinking and ability to handle real-world problems effectively.
✨Communicate Clearly and Effectively
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your verbal communication skills and ensure you listen actively to the interviewers' questions. This will highlight your ability to work collaboratively within a team.
✨Research Goaco and Its Values
Take some time to understand Goaco's mission and values. Be prepared to discuss how your personal goals align with their commitment to innovation and security. Showing genuine interest in the company will set you apart and demonstrate that you're a good cultural fit.