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- Tasks: Lead HR operations and onboarding, ensuring a smooth experience for new hires globally.
- Company: Goaco is a forward-thinking recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy competitive salary, career progression, ongoing training, and a supportive work culture.
- Why this job: Join a dynamic team dedicated to inspiring positive change in the recruitment landscape.
- Qualifications: 5+ years in HR operations, strong knowledge of ISO 9001, and excellent communication skills required.
- Other info: Remote work options available, with a focus on work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
ABOUT US
At Goaco, we pride ourselves on connecting the right talent with the right opportunities. We are a forward-thinking recruitment agency that focuses on building long-lasting relationships with both clients and candidates. Our expertise spans a variety of sectors, and our dedication to providing tailored recruitment solutions has earned us a strong reputation in the industry. Join us in our mission to inspire and drive positive change within the recruitment landscape.
ROLE OBJECTIVE
We are seeking an experienced HR and Operations Manager to join our dynamic team at Goaco. The ideal candidate will own and continuously improve Goaco’s end-to-end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide.
This role will ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation.
RESPONSIBILITIES
- Onboarding & HR Operations: Design and manage a seamless global onboarding journey for new hires, including both in-person and remote inductions to align employees with role expectations and company culture.
- Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding.
- Monitor ongoing performance metrics and coordinate regular check-ins with line managers to support employee development.
- Oversee health and safety compliance across all locations, ensuring alignment with local laws and industry best practices.
- Act as the primary HR contact for employees globally, providing consistent support across regions.
- Playbook Development & Maintenance: Create, maintain, and disseminate operational playbooks for all departments, including sales, marketing, finance, customer success, and product.
- Ensure all documentation is clear, consistent, and aligned across global teams.
- Conduct regular reviews and gap analyses to ensure playbooks remain current and effective.
- Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards.
- Maintain audit-ready documentation and support both internal and external quality assessments.
- Champion continuous improvement initiatives that meet quality management objectives.
- Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows.
- Participate in risk assessments and promote best practices for security within HR and operations.
- Work with regional leads to tailor global policies to meet local legal and regulatory requirements.
- Automation & Efficiency: Identify and prioritise opportunities for automating HR and operational tasks to increase efficiency.
- Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms.
- Track and analyse key performance indicators (KPIs) to assess the effectiveness of automation initiatives.
EXPERIENCE REQUIRED
- Experience: At least 5 years of proven experience in HR operations, process design, or operations management, ideally within a global or multi-regional environment.
- Quality Standards: Strong knowledge of ISO 9001 quality management principles, with hands-on experience aligning processes to meet these standards.
- Process Documentation: Demonstrated ability to develop, maintain, and optimise process playbooks or standard operating procedures (SOPs) across departments.
- Technical Proficiency: Proficient in using HRIS platforms and automation technologies, such as workflow tools and robotic process automation (RPA). Skilled in MS Teams and
- SharePoint for documentation, collaboration, and knowledge management.
- Stakeholder Engagement: Excellent stakeholder management skills with the ability to collaborate effectively across time zones and cross-functional teams.
- Analytical Capability: Strong analytical mindset, with a talent for interpreting data and translating insights into operational improvements.
- Communication Skills: Exceptional written and verbal communication abilities, with a focus on clarity, alignment, and influence across audiences.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration or related discipline (or equivalent experience)
- Professional certification in HR (eg CIPD) or quality management (eg CQE, IRCA lead auditor) desirable
Personal Attributes:
- Proactive problem solver and self-starter
- Detail-oriented with a focus on accuracy and consistency
- Collaborative team player who builds strong relationships
- Comfortable navigating ambiguity and driving change
What We Offer:
- Competitive Salary: Base salary commensurate with experience, plus performance-based incentives.
Career Progression:Clear pathways for career development and progression within the company.
Training & Development:Ongoing training and development opportunities to help you grow in your role.
Supportive Culture: Join a collaborative, friendly, and ambitious team that values work-life balance and personal growth.
28 days annual leave, including bank holidays.
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HR and Operations Manager employer: Goaco Ltd
Contact Detail:
Goaco Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR and Operations Manager
✨Tip Number 1
Familiarise yourself with ISO 9001 standards, as this role heavily focuses on quality management. Understanding these principles will not only help you in interviews but also demonstrate your commitment to maintaining high-quality HR processes.
✨Tip Number 2
Showcase your experience with HRIS platforms and automation technologies. Be prepared to discuss specific tools you've used and how they improved efficiency in your previous roles, as this is a key aspect of the position.
✨Tip Number 3
Highlight your stakeholder engagement skills. This role requires collaboration across various teams and time zones, so be ready to share examples of how you've successfully managed relationships in a global context.
✨Tip Number 4
Prepare to discuss your analytical capabilities. The ability to interpret data and translate insights into operational improvements is crucial for this role, so think of instances where your analytical skills led to positive changes in your previous positions.
We think you need these skills to ace HR and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR operations and process design. Use keywords from the job description to demonstrate that you meet the specific requirements for the HR and Operations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and operations management. Discuss how your experience aligns with Goaco's mission and values, and provide examples of how you've successfully improved onboarding processes or implemented quality standards in previous roles.
Highlight Relevant Skills: Emphasise your technical proficiency with HRIS platforms and automation technologies. Mention your knowledge of ISO 9001 standards and any certifications you hold, as these are crucial for the role.
Showcase Analytical Abilities: Include examples of how you've used data analysis to drive operational improvements. This could involve discussing specific KPIs you've tracked and how your insights led to successful outcomes in previous positions.
How to prepare for a job interview at Goaco Ltd
✨Understand the Company Culture
Before your interview, take some time to research Goaco's company culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.
✨Showcase Your HR Expertise
Be prepared to discuss your experience in HR operations and process design. Highlight specific examples where you've successfully implemented HR strategies or improved onboarding processes, as these are key responsibilities for the role.
✨Demonstrate Analytical Skills
Since the role requires strong analytical capabilities, come ready to discuss how you've used data to drive operational improvements in previous positions. Be specific about the tools and methodologies you employed.
✨Prepare Questions About Automation
Given the emphasis on automation and efficiency in the job description, prepare insightful questions about Goaco's current HR technologies and any future plans for automation. This shows your proactive approach and genuine interest in the role.
