Customer Service Advisor in Nottingham

Customer Service Advisor – 26k – 28k + Bonus! 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS. * Investigate and analyse customer concerns, providing accurate and timely responses. * Collaborate with internal teams to address root causes and implement corrective actions. Communication: * Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process. * Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations. Documentation and Reporting: * Document all customer interactions and escalations, maintaining accurate records. * Generate regular reports on customer escalations, identifying trends and proposing proactive solutions. Customer Satisfaction: * Monitor customer satisfaction levels and implement strategies to enhance overall customer experience. * Proactively seek feedback from customers to identify opportunities for improvement. Qualifications and Skills: * Strong communication skills, both written and verbal. * Excellent problem-solving abilities with a keen attention to detail. * Ability to work collaboratively in a team environment. * Proficient in using relevant software applications for documentation and reporting