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For Companies At a Glance
- Tasks: Plan and coordinate work efficiently while providing top-notch customer service.
- Company: Join Northumbrian Water, a diverse and inclusive employer.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Why this job: Make a real difference in customer satisfaction and operational efficiency.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Embrace a supportive environment with opportunities for growth.
The predicted salary is between 26984 - 33580 £ per year.
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
- Provide customer service to both internal and external customers via telephone and webchat.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Skills, Knowledge and Expertise
- Exceptional Customer Service skills.
- Good verbal communication skills.
- Resilience to work under time pressures.
- Natural ability to plan and organise.
- Knowledge of planning and scheduling systems would be an advantage.
Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important.
Utilities Scheduler employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Scheduler
✨Tip Number 1
Get to know the company inside out! Research Northumbrian Water and understand their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Utilities Scheduler, you'll need to interact with both internal and external customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your customer service approach.
✨Tip Number 3
Be proactive during interviews! Prepare questions that demonstrate your understanding of scheduling and planning systems. This shows you're not just there to answer questions but are also thinking about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Utilities Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Utilities Scheduler role. We want to see how you can take ownership of workstreams and provide exceptional customer service!
Show Off Your Communication Skills: Since you'll be coordinating with both internal and external customers, it's crucial to demonstrate your verbal communication skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Highlight Your Organisational Skills: As a Scheduler, planning and organisation are key. Use your application to showcase any relevant experience you have with scheduling systems or managing multiple tasks efficiently. We want to know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Scheduling Systems
Familiarise yourself with any planning and scheduling systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them to optimise workflows and improve productivity.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to meet the company's high standards.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively under pressure. Share strategies you use to stay organised, especially when coordinating workstreams and ensuring deadlines are met.
✨Embrace Change and Problem-Solving
Think of instances where you've contributed innovative solutions to challenges in your past roles. Highlight your adaptability and willingness to embrace change, as this aligns with the company's values and expectations.
