At a Glance
- Tasks: Support the Operations team by coordinating communications and managing databases.
- Company: Join a leading utilities company with a commitment to diversity and inclusion.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Opportunities for growth and development in a friendly workplace.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Experience in administration and strong IT skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client databases.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers.
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure the collation, co-ordination and distribution of the operational job pack.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Skills, Knowledge & Expertise
- Previous experience in an administrative role.
- Proficient IT skills in Microsoft Office.
- Ability to prioritise workload and work to tight deadlines.
- Exceptional attention to detail.
Job Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Utilities Operations & Support Coordinator employer: Go Traffic Management Limited
At United Utilities, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in Worsley, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while contributing to essential services that impact the community. We celebrate diversity and are committed to creating an inclusive environment where every employee can thrive.
Contact Details:
Go Traffic Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Operations & Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your skills. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Utilities Operations & Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Utilities Operations & Support Coordinator role. Highlight relevant experience and skills that match the job description, like your administrative background and IT proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention your customer service skills and how you can contribute to maintaining high standards in operations.
Showcase Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the responsibilities of the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Utilities Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with both internal and external customers, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer interactions or resolved issues. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Highlight Your IT Proficiency
The job requires proficient IT skills, especially in Microsoft Office. Be ready to discuss your experience with these tools and how you've used them in past roles. If you have any specific examples of how your IT skills improved efficiency or accuracy, share those too!
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, as the role requires innovative thinking. Prepare a few examples of challenges you've faced in previous jobs and how you approached them. This will showcase your ability to provide solutions and embrace change, which is crucial for the team.
