At a Glance
- Tasks: Lead a team of Planners and Schedulers to optimise work efficiency and customer service.
- Company: Join Network Plus, a diverse and inclusive employer in the utilities sector.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Embrace career growth opportunities in a flexible and fast-paced environment.
- Why this job: Make a real impact by managing essential planning operations in a dynamic setting.
- Qualifications: Experience in planning roles and team leadership, with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate.
You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus's performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Back Office Team Leader in St Austell employer: Go Traffic Management Limited
At Network Plus, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and flexibility. Located in the picturesque St Austell, our team leaders benefit from a competitive salary, comprehensive benefits package, and ample opportunities for professional growth within the utilities sector. Join us to lead a dedicated team while making a meaningful impact on customer service and operational efficiency.
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Team Leader in St Austell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to planning and scheduling. Show us your problem-solving skills and how you handle pressure – it’s all about demonstrating your leadership potential!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 4
Check out our website for the latest job openings and apply directly. It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you!
We think you need these skills to ace Back Office Team Leader in St Austell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Back Office Team Leader role. Highlight your experience in planning and scheduling, and don’t forget to showcase any leadership roles you've had. We want to see how you can manage a team effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in utilities and how you’ve successfully led teams in the past. We love a good story that shows your passion for customer service!
Show Off Your Skills:In your application, make sure to highlight your excellent communication skills and attention to detail. These are key for the role, so give us examples of how you've used these skills in previous jobs. We want to know how you handle tight deadlines and multi-tasking!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Back Office Team Leader. Brush up on your knowledge of planning and scheduling processes, especially in the utilities sector. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams. Think of specific examples where you've successfully led a team through busy periods or resolved scheduling issues. Highlight your ability to mentor and support your team, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle in-day planning and scheduling issues. Prepare some scenarios where you've had to think on your feet and resolve conflicts or challenges quickly. This will show your logical thinking and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, peak workload periods, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
