At a Glance
- Tasks: Support traffic management requests and ensure smooth customer service.
- Company: Join a diverse and inclusive team at Network Plus.
- Benefits: Competitive salary, full benefits package, and equal opportunity employer.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real impact in traffic management while developing your skills.
- Qualifications: Strong organisational skills and ability to manage workloads effectively.
The predicted salary is between 36000 - 44000 £ per year.
Traffic Management Support Coordinator
Department
GTM
Employment Type
Permanent
Location
Preston (Redscar)
Compensation
Description
Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients.
Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes.
Engage with and support the Operations Team to facilitate smooth customer services.
Hours for this role will be 07.00 - 17.00
Key Responsibilities
- Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPIs are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
- Cross-check between Mod+ Forms and Insp Hire for any anomalies and to ensure correct invoicing.
- Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
- Reconcile ‘What’s Out Where’ Reports for allocated clients.
- Liaise with subcontractors for assistance with works.
- Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
- Pass any errors to the relevant Depot Supervisor / Depot Manager.
- Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
- Liaise directly with the client to highlight any potential issues and provide relevant feedback where required
- Send daily reports to the client to monitor KPI’s
- Be responsible for investigating council defects and action accordingly in line with current legislation
- Review reports from the commercial team to ensure correct payments are made
- Coordinate the planning and deployment of traffic management in line with client demands.
Experience and Qualifications
- Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time.
Including managing reactive workloads.
- Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
- Use of work tools – job holder should demonstrate competence using all work tools.
- Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves.
Job holder should be confident attending daily teams meetings with the client to discuss planned works.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer.
We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Traffic Management Support Coordinator in Preston employer: Go Traffic Management Limited
Network Plus is an excellent employer, offering a dynamic work environment in Worsley where collaboration and innovation thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful payroll operations for a diverse workforce. With a strong focus on compliance and process improvement, the company fosters a culture of teamwork and support, making it an attractive place for those seeking rewarding employment in finance.
Contact Details:
Go Traffic Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Traffic Management Support Coordinator in Preston
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Go Traffic Management Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Go Traffic Management Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Traffic Management Support Coordinator in Preston
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Go Traffic Management Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Go Traffic Management Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Go Traffic Management Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Go Traffic Management Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Go Traffic Management Limited.
