IT Service Desk Analyst - Customer-Focused Support in Manchester

IT Service Desk Analyst - Customer-Focused Support in Manchester

Manchester Full-Time 25000 - 35000 Β£ / year (est.) No working from home possible
Go Traffic Management Limited

At a Glance

  • Tasks: Provide top-notch technical support and resolve IT issues across various devices.
  • Company: Join Network Plus, a dynamic company focused on customer service excellence.
  • Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
  • Other info: Be part of a supportive team that values your input and development.
  • Why this job: Make a real difference by helping others with their tech challenges.
  • Qualifications: Strong communication skills and a passion for technology are essential.

The predicted salary is between 25000 - 35000 Β£ per year.

Network Plus in Worsley is seeking an IT Service Desk Analyst to provide technical support across the business.

You will log tickets, prioritise by issue and urgency, and maintain excellent IT customer service communications as you update customers on progress.

You will resolve issues across desktops, printers, tablets, mobile devices and in-house software, build hardware to standards, and work to SLAs while mentoring new starters and contributing to knowledge base creation.

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IT Service Desk Analyst - Customer-Focused Support in Manchester employer: Go Traffic Management Limited

As an Electrical Project Manager at National Grid in Lincoln, you will join a dynamic team that prioritises safety, quality, and employee development. We offer a competitive salary and comprehensive benefits package, fostering a work culture that values diversity and encourages growth through training and leadership opportunities. Our commitment to excellence ensures that you will find meaningful and rewarding employment while contributing to impactful projects in the energy sector.

Go Traffic Management Limited

Contact Details:

Go Traffic Management Limited Recruitment Team

We think you need these skills to ace IT Service Desk Analyst - Customer-Focused Support in Manchester

Technical Support
Ticket Logging
Issue Prioritisation
Customer Service Communication
Desktop Support
Printer Support
Mobile Device Support