At a Glance
- Tasks: Support Business Central for 350 users, resolving issues and ensuring smooth operations.
- Company: Join a dynamic team at a leading tech company with a focus on collaboration.
- Benefits: Competitive salary, full benefits package, and hybrid work model.
- Other info: Embrace a culture of diversity and growth with excellent career opportunities.
- Why this job: Develop your expertise in Business Central while making a real impact.
- Qualifications: Experience with Microsoft Dynamics 365 Business Central and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
We’re looking for an Application Support Analyst to join our dedicated Business Central team. You will support Business Central across a complex environment of 350 users, 10+ companies, and 20+ legal entities - helping colleagues resolve issues, understand processes, and keep daily operations running smoothly. This is a support focused role with meaningful functional depth. It’s ideal for someone with solid Business Central experience who wants to continue developing their expertise and gradually grow into functional consultancy or AL development. Reporting to the Dynamics Technical Lead, you will work alongside our existing Functional Consultant. The role operates on a hybrid basis, with three days in the office and two days working from home.
Key Responsibilities
- Serve as the first point of contact for Business Central queries, issues, and requests.
- Troubleshoot functional issues across finance, purchasing, sales, inventory, warehousing, and intercompany processes.
- Perform structured investigation: reproducing issues, identifying root causes, validating configuration, and advising users.
- Maintain and manage user access, roles, and permission sets safely and consistently.
- Clearly explain system behaviour and guide users through correct processes.
- Maintain knowledge articles and documentation for recurring issues.
- Escalate appropriately to the Technical Lead or partners when deeper changes, defects, or code-level investigations are required.
- Collaborate with business teams to improve processes where system issues overlap with operational practice.
Experience and Qualifications
- Hands‑on experience with Microsoft Dynamics 365 Business Central.
- Strong grasp of BC functional areas - financials, sales, purchasing, inventory, warehousing, intercompany.
- Ability to diagnose and resolve functional issues independently.
- Confident, clear communication with users at all levels.
- Strong sense of ownership - you take responsibility, follow through, and care about getting things right.
- Ability to work autonomously, organise your workload, and handle multiple issues calmly.
- Natural curiosity and a genuine interest in developing into consultancy or technical specialisms.
- Adaptability and willingness to learn new features, release changes, and evolving business processes.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Business Central Support Analyst in Manchester employer: Go Traffic Management Limited
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and continuous learning. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you can develop your expertise in Business Central and explore pathways into consultancy or technical specialisms. With a competitive salary and a comprehensive benefits package, joining our team in Worsley means becoming part of a diverse and inclusive environment where your contributions are valued.
Contact Details:
Go Traffic Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Central Support Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Go Traffic Management Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Go Traffic Management Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Business Central Support Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Go Traffic Management Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Go Traffic Management Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Go Traffic Management Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
