Network Plus is recruiting for a Customer Liaison Officer to support National Grid on site in Lutterworth. You will own CARE activities across pre, during and post delivery to achieve high customer satisfaction and work with the Customer Manager to coordinate post-completion actions.
You will resolve customer enquiries with a Day+1 target, monitor and report on customer experience KPIs, and escalate major issues with stakeholders. A DBS check may be required.
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Customer Experience & Resolution Liaison in Lutterworth employer: Go Traffic Management Limited
Network Plus is an excellent employer, offering a dynamic work environment in Worsley where collaboration and innovation thrive. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful payroll operations for a diverse workforce. With a strong focus on compliance and process improvement, the company fosters a culture of teamwork and support, making it an attractive place for those seeking rewarding employment in finance.
Contact Details:
Go Traffic Management Limited Recruitment Team
