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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve IT issues for customers.
- Company: Join a diverse and inclusive tech company with a focus on teamwork.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Good knowledge of IT systems and strong communication skills.
- Other info: Opportunities for growth in a dynamic and collaborative setting.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Department: IT
Employment Type: Permanent
Location: Worsley
Compensation: £26,000 – £33,000 / year
As an IT Service Desk Analyst, you will provide technical support services across the business. This will include ensuring tickets are being raised and organised based on the issue and priority of the ticket. Throughout this, you will have excellent IT customer service communications to keep customers up to date on progress.
Responsibilities
- Log incoming support calls and emails received and prioritise accordingly
- Ensure all owned calls logged are reviewed daily
- Resolve issues with PCs, printers, tablets, mobile phone, video conference kit and in-house software
- Build desktop and mobile hardware to agreed standard and ensure smooth handover to the customer
- Work to departmental SLA’s
- Maintain regular lines of communication with customers and suppliers on all outstanding issues
- Demonstrate a high level of teamwork to achieve results on 1st time fix
- Look for proactive resolutions on common issues and faults
- Create Knowledge base articles when required
- Offer help and support for all customers. Take time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service
- Comply with all systems, procedures and processes, so company and customer information is accurate
- Mentor team members, help onboarding new starters
- Provide reports as required
- Carry out other tasks and duties when required
- Deliver support services effectively and efficiently
Experience and Qualifications
- Good knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreements
- A very focused minded individual, able to tackle a problem from different angles and make decisions quickly
- Strong communication – good written and oral communication skills
- Excellent interpersonal skills
- Ability to present ideas in business-friendly and user-friendly language
- Keen attention to detail
- Investigative, assessing, and problem-solving abilities
- Ability to effectively priorities and execute tasks in a high-pressure environment
- Exceptional customer service
- Experience working in a team-oriented, collaborative Environment but also able to work independently
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
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IT Service Desk Analyst employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an IT Service Desk Analyst, you'll need to explain technical issues in a way that's easy for everyone to understand. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with desktop operating systems, hardware, and customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch IT support and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Use clear, concise language and demonstrate your ability to present ideas in a user-friendly way. We’re all about great communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, hardware, and mobile technology. Be ready to discuss common issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also think critically about problem-solving.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Highlight your experience in keeping customers updated and how you ensure they feel supported throughout the process.
✨Demonstrate Team Spirit
Be prepared to talk about your experiences working in a team. Share examples of how you collaborated with others to achieve a common goal, especially in high-pressure situations. This will show that you understand the importance of teamwork in delivering excellent service.
✨Prioritisation is Key
Think about how you would handle multiple support tickets at once. Be ready to discuss your strategies for prioritising tasks based on urgency and impact. This will demonstrate your ability to manage time effectively and meet service level agreements.
