At a Glance
- Tasks: Support the Operations team by coordinating communication and managing databases.
- Company: Join a diverse and inclusive company that values every individual.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Embrace a dynamic role with opportunities for growth and development.
- Why this job: Make a real difference by ensuring excellent customer service and operational efficiency.
- Qualifications: Previous admin experience and strong IT skills are essential.
The predicted salary is between 26500 - 28000 £ per year.
As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- Provide a front-line telephone service to both internal and external customers.
- Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure the collation, co-ordination and distribution of the operational job pack.
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
Experience and Qualifications
- Previous experience in an administrative role.
- Proficient IT skills in Microsoft Office.
- Ability to prioritise workload and work to tight deadlines.
- Exceptional attention to detail.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Utilities Administrator in Hermitage employer: Go Traffic Management Limited
At SSE, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in Hermitage, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while contributing to meaningful projects that impact the community. Join us to be part of a diverse workforce where your contributions are recognised and valued.
Contact Details:
Go Traffic Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Administrator in Hermitage
✨Tip Number 1
Get to know the company! Research SSE and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles. Think about how your skills in customer service and IT can shine through, and don’t forget to have examples ready!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at SSE. Don’t miss out on this opportunity!
We think you need these skills to ace Utilities Administrator in Hermitage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Utilities Administrator role. Highlight your previous administrative experience and any relevant IT skills, especially with Microsoft Office. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and ability to prioritise workloads, as these are key for us in this position.
Show Off Your Customer Service Skills:Since this role involves liaising with both internal and external customers, make sure to showcase your customer service experience. We love candidates who can demonstrate their commitment to providing excellent service!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Utilities Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky situation. This will demonstrate your ability to excel in a front-line service role.
✨Highlight Your IT Proficiency
As the job requires proficient IT skills, especially in Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you used these skills effectively. This will reassure the interviewers that you can handle the technical aspects of the job.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, as the role requires innovative thinking. Prepare a few scenarios where you identified a problem, proposed a solution, and successfully implemented it. This will showcase your proactive approach and ability to contribute positively to the team.
