At a Glance
- Tasks: Lead the Streetworks back office, ensuring compliance and operational excellence.
- Company: Join United Utilities, a leader in the utilities sector with a commitment to innovation.
- Benefits: Competitive salary, full benefits package, and a diverse workplace.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Shape the future of Streetworks while driving continuous improvement and accountability.
- Qualifications: Proven leadership in Streetworks or related fields with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
As Head of Streetworks (Back Office), you will provide leadership across the United Utilities Streetworks function, driving operational excellence, compliance, and commercial performance across multiple contracts. You will lead the development and delivery of best‑in‑class Streetworks governance, ensuring compliance with legislation, permit schemes, and client requirements, whilst identifying opportunities to reduce cost of failure and improve overall business performance. This role will also play a critical part in shaping Streetworks strategy across the wider business, working collaboratively with operational, commercial, compliance, and client teams to drive continuous improvement and embed a culture of accountability and operational efficiency.
Key Responsibilities
- Lead the Streetworks back office function across the United Utilities contract
- Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
- Provide leadership and direction to the Streetworks Team Leader and Streetworks Coordinators, ensuring high performance and consistent standards
- Ensure full compliance with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
- Drive improvements in permit performance, noticing quality, reinstatement compliance, and defect reduction
- Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
- Lead investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
- Work closely with operational delivery teams to improve planning, coordination, and right‑first‑time performance
- Build and maintain strong relationships with clients, local authorities, and internal stakeholders
- Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
- Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
- Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business
Experience and Qualifications
- Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
- Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
- Strong commercial awareness with experience of reducing operational cost of failure
- Proven ability to lead large teams across complex operational environments
- Experience influencing senior stakeholders, clients, and local authorities
- Excellent analytical, organisational, and communication skills
- Ability to drive change, challenge existing processes, and implement operational improvements
- Strong understanding of compliance, performance reporting, and contractual governance
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Head of Streetworks - Back Office employer: Go Traffic Management Limited
United Utilities is an exceptional employer, offering a dynamic work environment in Worsley where innovation and operational excellence are at the forefront of our Streetworks function. We prioritise employee growth through continuous improvement initiatives and provide a comprehensive benefits package that reflects our commitment to diversity and inclusion. Join us to lead a talented team, shape strategic direction, and make a meaningful impact in the utilities sector.
Contact Details:
Go Traffic Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Streetworks - Back Office
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Streetworks strategies and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you’ve driven operational excellence in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Head of Streetworks - Back Office
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Streetworks role. Highlight your leadership experience and knowledge of NRSWA and TMA. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and compliance in previous positions.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like reducing costs or improving performance metrics. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Streetworks Inside Out
Make sure you brush up on your knowledge of the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA). Understanding these regulations will not only help you answer questions confidently but also show that you're serious about compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in complex operational environments. Think about specific challenges you've faced and how you drove change or improved performance. This will demonstrate your ability to lead the Streetworks back office function effectively.
✨Be Ready to Discuss Strategy
Since this role involves shaping Streetworks strategy, be prepared to discuss your vision for operational efficiency and cost reduction. Bring ideas on how to improve permit performance and reduce failures, as this will highlight your proactive approach and strategic thinking.
✨Build Relationships with Stakeholders
Think about how you've built strong relationships with clients, local authorities, and internal teams in the past. Be ready to share examples of how you’ve influenced senior stakeholders and collaborated across departments to achieve common goals. This will show your ability to work collaboratively and drive continuous improvement.
