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- Tasks: Lead the safe and efficient replacement of gas mains while ensuring top-notch customer service.
- Company: Join a diverse and inclusive team at Cadent, a leader in gas services.
- Benefits: Competitive salary, full benefits package, and a commitment to diversity.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a strong focus on safety and customer satisfaction.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards.
You will provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach.
Key Responsibilities- You will be managing the Service Delivery Supervisors, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures.
- Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met.
- Maintaining strong customer focus, to support and deliver market leading C‐SAT (Customer Satisfaction) scores.
- Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved.
- Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc.
- Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate.
- Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks).
- Maintain strong customer focus, to support improved OFGEM score.
- Monitor, meet and strive to exceed all business performance targets.
- Promote and operate a culture of zero tolerance of accidents and self‐inflicted incidents.
- Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working.
- Manage their business unit to promote team working and collaboration.
- Carry out the appropriate performance reviews and development of staff, defined by P&OD.
- Ensure that Occupational Health requirements are implemented.
- To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation.
- Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLAs.
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex‐Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Gas Construction Manager employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Construction Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your experience aligns with their goals, especially around safety and customer satisfaction, which are key in this role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership skills and how you handle challenges in a construction environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Gas Construction Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Gas Construction Manager role. Highlight relevant experience and skills that match the job description, especially around safety, customer service, and operational leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've managed teams or projects in the past, focusing on safety and customer satisfaction.
Showcase Your Leadership Skills: As a Service Delivery Manager, leadership is key. In your application, emphasise your experience in managing teams and delivering results. Share any achievements that demonstrate your ability to lead effectively and maintain high standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Safety Standards
Make sure you’re well-versed in health and safety regulations relevant to gas construction. Brush up on NRSWA guidelines and any other legislation that might come up during the interview. This shows you take safety seriously, which is crucial for the role.
✨Demonstrate Customer Focus
Prepare examples of how you've maintained strong customer relationships in previous roles. Think about times when you exceeded customer expectations or resolved issues effectively. This will highlight your commitment to customer satisfaction, a key aspect of the job.
✨Showcase Leadership Skills
Be ready to discuss your experience managing teams and driving performance. Share specific instances where you’ve led a project or improved team dynamics. This will demonstrate your operational leadership capabilities, which are essential for the Gas Construction Manager position.
✨Prepare for Collaboration Questions
Expect questions about how you work with local authorities and other utilities. Have examples ready that illustrate your ability to collaborate effectively and resolve conflicts. This will show that you can integrate new methods while maintaining good relationships with stakeholders.
