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- Tasks: Manage customer enquiries via phone, website, and email while ensuring top-notch satisfaction.
- Company: Dynamic traffic management company based in Dukinfield.
- Benefits: Competitive salary and a full benefits package.
- Why this job: Join a team focused on customer satisfaction and make a real difference.
- Qualifications: Background in customer service and strong IT skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A company in traffic management based in Dukinfield is seeking a Customer Administrator to manage customer and client enquiries through phone, website, and email. The role focuses on ensuring excellent customer satisfaction and maintaining accurate records. Candidates should ideally have a background in customer service and be IT literate. This position offers a competitive salary based on experience along with a full benefits package.
Customer Service Administrator - SLA-Driven & IT-Savvy in Dukinfield employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - SLA-Driven & IT-Savvy in Dukinfield
✨Tip Number 1
Make sure you know the company inside out! Research their services and values so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in the role.
✨Tip Number 2
Practice your phone and email communication skills. Since this role is all about managing enquiries, we want to hear how you’d handle customer interactions. Role-play with a friend or record yourself to improve!
✨Tip Number 3
Show off your IT skills! Be ready to discuss any software or tools you’ve used in previous roles. We love candidates who can demonstrate their tech-savviness, especially in a customer service context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen on joining our team.
We think you need these skills to ace Customer Service Administrator - SLA-Driven & IT-Savvy in Dukinfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how you can bring your unique background to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. We love seeing enthusiasm and a genuine interest in our company.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing enquiries from customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle difficult situations and ensure customer satisfaction. Think of specific examples from your past experiences that showcase your skills.
✨Show Off Your IT Skills
Since the role requires being IT-savvy, prepare to talk about the software and tools you've used in previous jobs. If you have experience with CRM systems or any relevant tech, make sure to highlight that during the interview.
✨Practice Common Interview Questions
Anticipate questions related to customer interactions, such as 'How do you prioritise customer requests?' or 'Can you describe a time when you went above and beyond for a customer?'. Practising your answers will help you feel more confident.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their approach to traffic management and customer service will allow you to tailor your responses and show genuine interest in the role.
