Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service via phone, email, and online.
- Company: Join a diverse and inclusive team at Network Plus.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience preferred; IT skills are a plus.
- Other info: Great opportunity for career growth in a friendly workplace.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Administrator, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Experience and Qualifications
- Experience of working within the Utilities sector is desired but not essential.
- Ideally, you’ll come from a customer service background.
- IT and system literate.
- Able to work in an organised manner to meet important deadlines.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Customer Administrator in Dukinfield employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Administrator in Dukinfield
✨Tip Number 1
Get to know the company! Research Network Plus and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Customer Administrator, you'll be handling enquiries via phone, email, and website. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Showcase your problem-solving skills. Think of examples from your past experiences where you've resolved customer complaints effectively. Be ready to share these stories during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Network Plus.
We think you need these skills to ace Customer Administrator in Dukinfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Customer Administrator, communication is key! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing skills.
Highlight Relevant Experience: If you've worked in customer service or the utilities sector, make sure to mention it! Even if you haven't, share any experiences that demonstrate your ability to handle enquiries and resolve complaints effectively. We’re looking for problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled customer enquiries in the past, and think of specific examples that showcase your ability to resolve issues efficiently.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential customer complaints or scenarios you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to manage time effectively while prioritising tasks.
✨Showcase Your IT Skills
Since the role requires being IT literate, be prepared to discuss your experience with relevant systems or software. If you have any specific examples of how you’ve used technology to improve customer service, make sure to highlight those!
