At a Glance
- Tasks: Coordinate workstreams and ensure timely job completion while optimising productivity.
- Company: Join a dynamic team at National Grid, committed to excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, full benefits package, and a supportive work environment.
- Other info: Diverse and inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact by ensuring client expectations are met with top-notch service.
- Qualifications: Strong communication skills and organisational abilities; utilities experience is a plus.
The predicted salary is between 28600 - 28600 £ per year.
As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.
Key Responsibilities
- You will take ownership of the workstreams, coordinating the work from receipt, through to job completion.
- You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity.
- You will provide customer service to both internal and external customers via telephone.
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- You will ensure that all the client and operational requirements are met in a professional and efficient manner.
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Validate and transmit notice/permit requests in a timely manner.
- Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and elevate street works compliance issues where appropriate.
- Monitor and chase any outstanding issues.
- Provide general admin support.
- Be part of a call desk focusing on outbound customer calls.
Experience and Qualifications
- Experience of working within the Utilities sector – Desirable but not necessary.
- Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
- Strong written and verbal communication skills.
- Able to work in an organised manner to meet important deadlines.
- Exceptional organisational skills.
- Good working knowledge of Microsoft Office systems.
- Ability to communicate effectively under pressure.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
D-Loop Coordinator employer: Go Traffic Management Limited
As an Electrical Project Manager at National Grid in Lincoln, you will join a dynamic team that prioritises safety, quality, and employee development. We offer a competitive salary and comprehensive benefits package, fostering a work culture that values diversity and encourages growth through training and leadership opportunities. Our commitment to excellence ensures that you will find meaningful and rewarding employment while contributing to impactful projects in the energy sector.
Contact Details:
Go Traffic Management Limited Recruitment Team
