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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service via phone, email, and online.
- Company: Join a leading utilities company that values diversity and inclusion.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a difference by helping customers and resolving their issues effectively.
- Qualifications: Customer service experience preferred; IT skills are a plus.
The predicted salary is between 26000 - 27000 £ per year.
As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Experience and Qualifications
- Experience of working within the Utilities sector is desired but not essential.
- Ideally, you’ll come from a customer service background.
- IT and system literate.
- Able to work in an organised manner to meet important deadlines.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Customer Service Advisor employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research United Utilities and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and role-play them with a friend. This will help you feel more confident when handling real customer enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service background.
Showcase Your Communication Skills: Since you'll be managing enquiries via various channels, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've handled customer interactions in the past.
Highlight Your Organisational Skills: The role requires efficient time management and prioritisation. In your application, mention any experiences where you successfully managed multiple tasks or deadlines, showing us that you can keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially complaints. Think about examples from your past experiences that showcase your ability to resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of homework on United Utilities. Understand their services, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re engaged and serious about the position, plus it helps you determine if it's the right fit for you.