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- Tasks: Deliver important letters to local households and businesses, ensuring a positive customer experience.
- Company: Join a supportive team at United Utilities, committed to community engagement.
- Benefits: Competitive salary, full benefits package, and a friendly work environment.
- Other info: Flexible hours available; perfect for students or those seeking part-time work.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Full UK driving licence and good communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand‑delivering important notification letters to households and businesses ahead of work starting in their community. The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire. This is a customer facing role and an important step in providing our customers with a continued positive customer experience.
Key Responsibilities
- Ensure letters are delivered securely and to the correct properties
- Engage politely and professionally within local communities
- Report access issues or concerns back to the central team
- Drive and use a company van safely and responsibly
- Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.
Experience and Qualifications
- Full UK driving licence
- Confident using a smart phone for routes and reporting via an app
- Comfortable working independently
- Reliable, punctual and trustworthy
- Able to communicate clearly and politely with members of the public
Desirable (but not essential)
- Previous delivery, postal, courier or field‑based work
- Customer service or public facing experience
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Customer Communications Assistant employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Assistant
✨Tip Number 1
Get to know the company! Research United Utilities and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about engaging with the community, make sure you can clearly express your thoughts and listen actively. Role-play with a friend or family member to build confidence!
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you've delivered great customer service or handled sensitive information. This will help you stand out as a reliable candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at United Utilities.
We think you need these skills to ace Customer Communications Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and conscientious side. Remember, this role is all about engaging with the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've got any customer service or delivery experience, shout about it! We love seeing how your background fits with what we’re looking for.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Customer Communications Assistant role. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Role
Make sure you understand the key responsibilities of a Customer Communications Assistant. Familiarise yourself with the importance of delivering letters securely and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Customer Service Skills
Since this is a customer-facing role, think about your previous experiences in customer service. Prepare examples of how you've handled difficult situations or provided excellent service. This will demonstrate your ability to communicate clearly and politely with the public.
✨Demonstrate Reliability
Being reliable and punctual is crucial for this position. Be ready to discuss how you manage your time and ensure you meet deadlines. You might even want to mention any past roles where your reliability made a difference.
✨Understand GDPR Basics
As you'll be handling sensitive information, it's important to have a basic understanding of GDPR and data protection. Brush up on these topics so you can confidently discuss how you would handle personal data responsibly during the interview.