At a Glance
- Tasks: Be the first point of contact for clients, delivering top-notch customer service.
- Company: Join a diverse and inclusive team at a leading customer service provider.
- Benefits: Competitive salary, full benefits package, and opportunities for career growth.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26500 - 28000 € per year.
As a Customer Advisor, you will be the first point of contact for clients across multiple contracts, delivering high-quality customer service through inbound and outbound calls, as well as written correspondence including emails and text-based channels. You will manage a varied workload, handling customer enquiries, resolving issues efficiently, and ensuring all interactions are recorded accurately in line with contractual and regulatory requirements. You will play a key role in maintaining customer satisfaction, meeting service level agreements (SLAs), and supporting operational performance across multiple client accounts. You will be a confident communicator with strong organisational skills, able to adapt your approach depending on the contract, customer needs, and communication channel.
Key Responsibilities
- Handle inbound and outbound customer calls across multiple contracts, ensuring a professional and consistent service.
- Respond to customer correspondence via email, SMS, and other digital channels within agreed SLAs.
- Accurately log all customer interactions, updates, and outcomes in relevant systems.
- Resolve customer queries at first point of contact where possible, escalating complex issues appropriately.
- Manage and prioritise workload across different contracts, ensuring deadlines and service standards are met.
- Maintain up-to-date knowledge of contract-specific processes, procedures, and requirements.
- Liaise with internal teams and external stakeholders to ensure effective resolution of customer issues.
- Identify recurring issues or trends and escalate to management to support continuous improvement.
- Ensure compliance with company policies, data protection regulations, and client-specific requirements.
- Contribute to team performance targets, including quality, productivity, and customer satisfaction metrics.
Experience and Qualifications
Essential
- Strong communication skills, both verbal and written.
- Customer-focused mindset with a commitment to delivering excellent service.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- High attention to detail and accuracy in recording information.
- Confident using multiple systems and communication platforms.
- Resilient and adaptable, with the ability to handle challenging customer interactions.
- Team player with a proactive and positive approach.
Desirable
- Experience working in a multi-client or outsourced service environment.
- Knowledge of utilities, infrastructure, or regulated industries.
- Experience using CRM or workflow management systems.
- Understanding of service level agreements (SLAs) and performance metrics.
- GCSEs (or equivalent) including English and Maths.
- Customer service qualification (desirable).
Additional Information
This role supports compliance activities within a safety-critical environment. Flexibility may be required as business needs evolve.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Equal Opportunity
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Armed Forces friendly
We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Privacy
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Customer Advisor employer: Go Traffic Management Limited
At Network Plus, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Customer Advisors enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth in the vibrant location of Worsley. Join us to be part of a team that prioritises customer satisfaction while fostering a positive and collaborative environment.
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls and emails, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle challenging situations, which is key for a Customer Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your communication skills and customer service experience, as these are key for us at StudySmarter.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. We want to see how you’ve handled customer queries or managed multiple tasks effectively.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make a big difference in written applications, especially for a customer-facing role.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly and efficiently, helping us to connect with you sooner!
How to prepare for a job interview at Go Traffic Management Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
As a Customer Advisor, strong communication is crucial. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Prepare Examples of Your Experience
Think of specific examples from your past work that demonstrate your customer service skills, ability to handle multiple tasks, and problem-solving capabilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during the interview.
✨Show Your Enthusiasm for Customer Service
During the interview, express your passion for delivering excellent customer service. Share why you enjoy helping customers and how you’ve gone above and beyond in previous roles. This will help convey your customer-focused mindset, which is essential for the position.
