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- Tasks: Ensure customers receive top-notch service and manage their queries effectively.
- Company: Join a diverse team at Network Plus, an Equal Opportunity Employer.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Great opportunity for career growth and to work in a dynamic team.
- Why this job: Make a real difference in customer satisfaction and drive process improvements.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 28000 - 28600 £ per year.
As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.
Key Responsibilities
- You will lead any customer queries or complaints associated with delivery.
- You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner.
- You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature.
- You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance.
- You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query.
Experience and Qualifications
- Previous experience in a similar, customer focused role.
- Willingness to learn.
- Enthusiastic and self-motivated.
- Ability to lead and motivate others.
- Effective verbal and written communication skills with the ability to engage with Customers.
- Willingness to challenge processes and implement change where necessary.
- Ability to coach those working within your team and wider network.
- Ability to analyse data and understand how to make improvements which will have a positive impact on performance.
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Customer Care Co-Ordinator in Alfreton employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Alfreton
✨Tip Number 1
Get to know the company! Research National Grid and their customer care values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Care Co-ordinator, you'll need to engage effectively with customers. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at National Grid.
We think you need these skills to ace Customer Care Co-Ordinator in Alfreton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Co-Ordinator role. Highlight your previous experience in customer-focused positions and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since effective verbal and written communication is key, use clear and concise language in your application. Don’t forget to showcase any examples where you’ve successfully engaged with customers or resolved complaints.
Demonstrate Your Enthusiasm: We love a self-motivated candidate! In your application, express your willingness to learn and your enthusiasm for improving customer service processes. This will show us that you’re ready to take on challenges.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or complaints. Think of a few scenarios where you successfully resolved issues in the past, and be ready to explain your thought process and the outcome. This will demonstrate your problem-solving skills and ability to lead.
✨Show Your Analytical Side
Since the role involves analysing customer survey data, be prepared to discuss how you’ve used data to drive improvements in previous roles. Bring examples of how you’ve identified trends or issues and implemented changes that positively impacted customer satisfaction.
✨Engage with Enthusiasm
Your enthusiasm can set you apart! Show genuine interest in the company and the role during the interview. Ask insightful questions about their customer care processes and express your eagerness to contribute to their success. This will help you connect with the interviewers and leave a lasting impression.