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- Tasks: Coordinate workstreams and ensure timely completion while providing excellent customer service.
- Company: Join a diverse and inclusive team at Network Plus.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Other info: Opportunities for career growth in a dynamic and friendly workplace.
- Why this job: Make a real impact by ensuring client satisfaction and operational efficiency.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 28600 - 28600 £ per year.
As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.
Key Responsibilities
- You will take ownership of the workstreams, coordinating the work from receipt, through to job completion.
- You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity.
- You will provide customer service to both internal and external customers via telephone.
- You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- You will ensure that all the client and operational requirements are met in a professional and efficient manner.
- You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
- Validate and transmit notice/permit requests in a timely manner.
- Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalating street works compliance issues where appropriate.
- Monitor and chase any outstanding issues.
- Provide general admin support.
- Be part of a call desk focusing on outbound customer calls.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Administrator in Alfreton employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Alfreton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your ability to handle customer service and admin tasks effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Administrator in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight relevant experience and skills that match the job description, like customer service and admin support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the D-loop Coordinator position. Share specific examples of how you've met SLAs or improved productivity in previous roles.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great candidate for the job.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss any important updates about your application!
How to prepare for a job interview at Go Traffic Management Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a D-loop Coordinator. Familiarise yourself with key terms like SLAs and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed workstreams or optimised processes. Highlighting your organisational skills will demonstrate that you can handle the demands of the job.
✨Practice Customer Service Scenarios
Since the role involves providing excellent customer service, think of scenarios where you've dealt with challenging customers or resolved issues effectively. Practising these examples will help you articulate your approach during the interview, showing that you can maintain professionalism under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Operations Team faces. This not only shows your interest but also helps you assess if the company is the right fit for you.