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- Tasks: Lead a team of Planners and Schedulers to optimise work efficiency and customer service.
- Company: Join Network Plus, a diverse and inclusive employer in the utilities sector.
- Benefits: Competitive salary, full benefits package, and a supportive work environment.
- Why this job: Make a real impact by enhancing operational productivity and customer satisfaction.
- Qualifications: Experience in planning or coordination, with strong leadership and communication skills.
- Other info: Flexible working arrangements and opportunities for career growth await you.
The predicted salary is between 24800 - 35100 £ per year.
Department: Severn Trent Water
Employment Type: Permanent - Full Time
Location: Brunel House, Derby
Reporting To: Eleanor Bird
Compensation: £29,874 / year
42.5 hours p/w (including 30 minute unpaid lunch) 07:00-15:30
As Admin Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate.
You will be expected to steer your team of planners to respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service.
Key Responsibilities- Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation.
- Monitor the performance of your team – considering aspects such as work basket size, maintaining resource data in the scheduling system, maximising the productivity of gangs – particularly in respect of minimising travel times / distances where possible.
- Review planning dependencies, such as Streetworks notices, permits, traffic management requirements and ensure that all work dispatched to teams have fundamental safety pre-requisites completed accurately.
- Own and resolve any in-day planning and scheduling issues, which may have a negative impact on Network Plus's performance.
- Ensure compliance is maintained in line with contractual KPIs and SLAs for R&M and Leakage services.
- Manage the office environment with line management responsibility for a minimum of 4 Planners and Schedulers.
- Ideally you will have experience working in Utilities previously.
- Experience in a planning / coordinator role.
- Experience of running and mentoring a team.
- Ability to prioritise workload, multi-task and work under tight time pressures.
- Excellent communication skills.
- High attention to detail.
- Logical mind.
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important.
Admin Team Leader employer: Go Traffic Management Limited
Contact Detail:
Go Traffic Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Team Leader
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Severn Trent Water. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for your interview by researching common questions for Admin Team Leaders. Think about how your experience aligns with the role and be ready to share specific examples of your leadership and planning skills.
✨Tip Number 3
Showcase your flexibility and problem-solving skills during interviews. Talk about times when you successfully managed a team through busy periods or resolved scheduling conflicts – it’s all about demonstrating your ability to adapt!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Admin Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Admin Team Leader role. Highlight your experience in planning and coordinating, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed teams or improved processes in previous roles. We love a good story!
Showcase Your Communication Skills: As an Admin Team Leader, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or the clarity of your examples, we want to see that you can convey information clearly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Go Traffic Management Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Admin Team Leader inside out. Familiarise yourself with the key responsibilities and how they impact productivity and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since you'll be managing a team, be ready to discuss your leadership style and past experiences. Think of specific examples where you've successfully led a team, resolved conflicts, or improved performance metrics. This will highlight your ability to steer a team through busy periods.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like peaks in workload or scheduling conflicts. Prepare some scenarios from your past experience where you effectively managed similar challenges. This will show your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
