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- Tasks: Support traffic management requests and ensure smooth customer service.
- Company: Join a diverse team at Network Plus, an Equal Opportunity Employer.
- Benefits: Competitive salary with a full benefits package and career growth.
- Other info: Dynamic work environment with opportunities for collaboration and innovation.
- Why this job: Make a real impact in traffic management while developing your skills.
- Qualifications: Strong organisational skills and ability to manage workloads effectively.
The predicted salary is between 33046 - 33046 ÂŁ per year.
Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly, reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.
Hours: 07.00 - 17.00
Department: GTM
Location: Raynesway Depot, Derby
Compensation: ÂŁ33,046 / year
Key Responsibilities:
- Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPIs are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
- Cross‑check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
- Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
- Reconcile “What’s Out Where” reports for allocated clients.
- Liaise with subcontractors for assistance with works.
- Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
- Pass any errors to the relevant Depot Supervisor / Depot Manager.
- Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
- Liaise directly with the client to highlight any potential issues and provide relevant feedback where required.
- Send daily reports to the client to monitor KPIs.
- Be responsible for investigating council defects and action accordingly in line with current legislation.
- Review reports from the commercial team to ensure correct payments are made.
- Coordinate the planning and deployment of traffic management in line with client demands.
Experience and Qualifications:
- Self‑organisation and prioritising – demonstrate the ability to organise work so that tasks are completed accurately and on time, including managing reactive workloads.
- Record keeping – maintain records of work undertaken, completed and in progress.
- Use of work tools – demonstrate competence using all related work tools.
- Initiative and confidence – willingness to contribute new ideas, determine when to refer a matter or resolve it yourself, and confidence in attending daily team meetings with the client to discuss planned works.
Salary and Benefits:
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Traffic Management Support Coordinator employer: Go Traffic Management Limited (GTM) Ltd
Contact Detail:
Go Traffic Management Limited (GTM) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Management Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to traffic management and customer service. Think about how your skills align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Traffic Management Support Coordinator position!
We think you need these skills to ace Traffic Management Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in traffic management support. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your customer service experience. Share specific examples of how you've handled enquiries or resolved issues in the past.
Be Organised and Detail-Oriented: We love candidates who can demonstrate strong organisational skills. Mention any tools or methods you use to keep track of tasks and ensure accuracy, especially when it comes to invoicing and record-keeping.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Go Traffic Management Limited (GTM) Ltd
✨Know Your Traffic Management Basics
Before the interview, brush up on your knowledge of traffic management processes and CAD drawings. Understanding the technical aspects will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you proactively addressed client enquiries and resolved issues, as this role heavily relies on strong communication and support.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Use specific examples to illustrate your ability to keep records and ensure accuracy in invoicing, which is crucial for this position.
✨Engage with the Team Spirit
Since teamwork is key in this role, think of ways you've collaborated with colleagues in the past. Be prepared to talk about how you can contribute to a positive team environment and support your peers to meet deadlines.