Traffic Management Administrator in Great Yeldham

Sitting within the Streetworks team, you will focus on the day-to-day operation of the Traffic management schemes booked in from clients and actioned by the central Hub administrators. Fully utilising the software available and monitoring Operations boards and e-mail accounts. This role will work closely with the other depot stakeholders to ensure excellent service to all clients.

Responsibilities

• To ensure all activities have been logged and recorded on our management software – Total Mobile and Operations boards.
• Create work orders, ensure the process is followed, and raise any IT issues until rectified.
• Plan and mobilise stage; ensure accurate date is captured and uploaded to ops boards.
• Clear and control administration of designated mailboxes.
• Change management; capture changes to works order requests.
• Ensure all necessary information has been submitted with the job request.
• Assisting commercial for any client credit information.
• Assist with submitting weekly whereabouts and daily planned works reports; make them accessible to foremen and management in daybook and Total Mobility; produce and send reports to clients as required.
• Provide excellent service to all customers by ensuring SLAs and delivery/collection requirements are met.
• Actively source and report on customer feedback.
• Accurate administration and return of all TM paperwork generated at depot.
• Ensure that all bookings and off-hires are actioned promptly to keep daily revenue and utilisation reports up to date.
• Total Mobile billing overview and assist on billing for all regional depots; work with the commercial team to ensure all activities are captured and billed correctly.
• Attend weekly billing meetings to ensure billing accuracy at the request of the CH Manager.
• Monitor any resulting fines passed onto GTM, provide evidence and close out; inform commercial departments on accruals and advise on recharges to third-party suppliers or as required by the CH Manager.
• Clear & committal communication with internal and external customers via the depot mailboxes.
• Reply to customer emails clearly and coherently, aiming to resolve issues first time around; maximise information returned.
• Responsible to ensure use of Optimise / Resource Visualiser.

Experience and Qualifications

• Ownership – Must take ownership for all tasks required for the role.
• Excellent Verbal and Written Communication – ability to clearly communicate with external stakeholders and internal colleagues to articulate/convey information accurately and efficiently.
• Adaptability and Interpersonal Skills – ability to build rapport and communicate effectively with diverse audiences.
• Self-organisation and prioritising – ability to organise work to complete tasks accurately and on time.
• Record keeping – ability to demonstrate records of work undertaken and completed as well as work in progress.
• Document presentation – ability to complete forms using good English and in corporate format.
• Use of work tools – competence using Windows / Excel, computers and office equipment; good telephone manner and message taking.
• Initiative and confidence – willingness to contribute ideas to improve processes and know when to escalate or handle matters.

Key Desirables

• Experience in a similar role would be highly beneficial.
• Ability to work on own initiative.
• Organised team player who can work under pressure by using their own initiative.
• IT literate and excellent administrative skills.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.