At a Glance
- Tasks: Provide technical support and resolve network issues for customers.
- Company: Join a leading managed services team with a focus on collaboration.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a dynamic work environment with potential travel to customer sites.
- Why this job: Kickstart your career in networking and make a real difference for customers.
- Qualifications: Experience in technical support and a foundation in networking required.
The predicted salary is between 23400 - 28600 £ per year.
We are looking for a 1st Line Network Analyst to join an established managed services team, providing technical support across a variety of customer network environments.
As part of the service desk, you will respond to incidents and support requests, carry out initial diagnosis and resolve issues where possible.
You will also maintain accurate ticket records, keep customers informed and escalate more complex problems to the relevant technical teams.
We are looking for someone with: Experience in a service desk, NOC or 1st line technical support position A good foundation in networking, including routing, switching and connectivity troubleshooting Experience using ticketing systems and working to agreed SLAs Strong problem-solving and customer service skills A networking certification such as CCNA, JNCIA or Comp TIA Network+ Previous experience supporting customers within an MSP or managed services environment would be beneficial.
Exposure to technologies from Cisco, Juniper, Fortinet or Palo Alto would also be advantageous.
This is a remote position, although occasional travel to customer sites will be required.
Applicants must therefore hold a full UK driving licence. ...
1st Line Network Analyst employer: GO TO RESOURCE LIMITED
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise as a Cisco SD-WAN Engineer will be recognised and rewarded. With a focus on employee growth, you will have access to ongoing training and development opportunities, all while enjoying the flexibility of remote work and occasional site visits across the UK. This role not only allows you to tackle complex challenges in a supportive environment but also positions you within a team that prioritises your professional advancement and well-being.
