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- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join Hays Travel, a leading name in the travel industry with a focus on exceptional customer service.
- Benefits: Enjoy a competitive salary, unlimited bonus potential, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values customer relationships and offers a fun, engaging work environment.
- Qualifications: 1+ year as a Travel Consultant with strong communication skills and a passion for travel.
- Other info: Located in Southampton, this role may close early, so apply soon!
The predicted salary is between 28800 - 43200 £ per year.
Competitive salary with unlimited bonus potential. We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Build and maintain relationships with customers Identifying and meeting customers’ needs Use social media to promote offers, generating customer engagement and sales leads Participating in promotional events and activities to increase exposure of the branch Achieving individual and team sales targets Assisting with the day-to-day operation of the branch Willingness to participate and deliver training appropriate to own development Effectively performing administrative duties and follow processes accurately What competencies are we looking for? Ability to work towards individual Travel Consultant targets and team sales targets Excellent communication skills and customer service experience Good accuracy and numerical skills Enthusiasm and positive attitude with a commitment to contribute to the growth of the business Competent IT Skills What experience are we looking for? At least 1 year experience as a Travel Consultant Passionate about travel and tourism Excellent travel product knowledge with a good working knowledge of tour operator systems Good sales and presentation skills Problem solving Team player Good organisational and time-management skills A recognised travel qualification (desirable) Please note this post may close before the date specified. Location: Hays Travel, 91 Above Bar St, Southampton SO14 7FG #J-18808-Ljbffr
Travel Consultant – Hays Travel employer: Go! Southampton
Contact Detail:
Go! Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant – Hays Travel
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for travel, which is crucial for a Travel Consultant role.
✨Tip Number 2
Engage with Hays Travel on social media platforms. By following their pages and interacting with their posts, you can gain insights into their culture and current promotions, which can be beneficial during your application process.
✨Tip Number 3
Network with current or former employees of Hays Travel. They can provide valuable information about the company’s expectations and the team dynamics, giving you an edge in understanding what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Highlighting your experience in building relationships and meeting customer needs will resonate well with the hiring team.
We think you need these skills to ace Travel Consultant – Hays Travel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and competencies required for the Travel Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience as a Travel Consultant. Include specific examples of how you've successfully met customer needs and achieved sales targets in the past.
Showcase Customer Service Skills: Since exceptional customer service is crucial for this role, provide examples of how you've delivered outstanding service in previous positions. Use metrics or feedback to demonstrate your impact.
Engage with Social Media: Mention any experience you have with using social media for business purposes. Highlight how you've used it to promote offers or engage with customers, as this is a key part of the role.
How to prepare for a job interview at Go! Southampton
✨Showcase Your Product Knowledge
As a Travel Consultant, having excellent product knowledge is crucial. Be prepared to discuss your favourite destinations, travel experiences, and any specific products you are familiar with. This will demonstrate your passion for travel and your ability to advise customers effectively.
✨Demonstrate Exceptional Customer Service Skills
Since customer service is at the forefront of this role, think of examples from your past experience where you went above and beyond for a customer. Highlight your questioning and listening skills, as these are essential for understanding and meeting customer needs.
✨Prepare for Team Dynamics
This position requires working as part of a team, so be ready to discuss how you contribute to team success. Share examples of how you've collaborated with colleagues in the past to achieve sales targets or improve customer satisfaction.
✨Engage with Social Media Strategies
Since promoting offers through social media is part of the job, come prepared with ideas on how you would use social media to engage customers. Discuss any previous experience you have in using social media for business purposes, as this could set you apart from other candidates.
