Team Leader [Victoria’s Secret] in Southampton

As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…

• Customer Experience – through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
• Brand Bra Experience – providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best.
• Visual Merchandising – with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed!
• Lead by example – you’ll lead by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork. You’ll make sure the team maintain our high brand standards and that our customers receive a personalised experience every time they visit.
• Store targets – you’ll support the management team to achieve key KPIs across the store, approaching everything we do with an eye on sales growth and profitability.
• Store Standards – maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
• Store Operations – you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
• Executing the new – you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained ready to complete all tasks required.

About You

• Passion for retail – You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do.
• Love the customer – You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer.
• Relationships that count – You are keen to be part of the business and want to develop valued relationships with your team and our customers.
• Collaborate with purpose – You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create.
• Team Player – You are flexible, supportive and contribute to a positive working environment for all team members.
• Fast is fun – you find energy working in a busy environment and your enthusiasm for change is infectious, your favourite thing to do is multitask, problem solve and collaborate with others to get things done.

Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:

• Set flexible working schedules to suit both the business and your lifestyle.
• 25% off a wide selection of styles at Victoria’s Secret, Next, Gap in-store.
• Exclusive offers from over 3,500 retailers through Reward Gateway.
• Incentives and competitions with amazing prizes that run all year round.
• Access to free financial, health, and wellbeing services, including 24/7 digital GP.
• Learning and development opportunities, as well as on-the-job training.
• Core benefits such as pension contributions and life assurance.

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include ‘Workplace Adjustments’ in the subject line).

Location: Victoria's Secret, West Quay, Southampton

CLOSING DATE: 30 April 2026. Please note: This closing date may be an estimate. If you are interested in this role, apply as soon as possible. This role may be closed before the date listed here.