At a Glance
- Tasks: Deliver top-notch customer service and create unforgettable cinema experiences.
- Company: Join a passionate team at Showcase Cinema de Lux.
- Benefits: Employee passes, free snacks, discounts, and career development opportunities.
- Other info: Flexible hours with great training and growth potential.
- Why this job: Be part of a fun environment while sharing your love for films.
- Qualifications: No experience needed, just a positive attitude and love for cinema.
The predicted salary is between 10 - 12 £ per hour.
Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales. You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first‑class experience for our customers. As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.
Key duties will include:
- Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively.
- You will be hands on serving at our ticket and refreshment counters and you will keep the cinema, auditoria and facilities clean & tidy.
- You will be equipped with the knowledge to answer customer queries about the latest releases.
- Primarily, you will be responsible for ensuring every guest has a great experience!
What we’re looking for:
- You are a passionate individual with a love of cinema.
- You have a positive can‑do attitude.
- You enjoy a challenge and have the ability to work in a fast‑paced environment.
- You have confident communication and team working skills.
- You are adaptable and willing to work across all departments in the cinema.
- You have the desire to engage with our customers to drive sales and deliver a superior guest experience.
- You are able to work unsociable hours, evenings and weekends.
- You will be flexible with your hours of work and understand our cinema can close very late at night and you will have a safe way to get home from work.
What we offer:
- A chance to develop within an enthusiastic team.
- Employees passes for use by you or your friends & family.
- Free popcorn and drink whilst on shift.
- Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing.
- 30% discount off food and drinks when you visit the cinema including our in‑cinema Costa coffee stores.
- Fantastic training & career development opportunities.
Please note: This closing date may be an estimate. If you are interested in this role, apply as soon as possible. This role may be closed before the date listed here.
General Assistant [Showcase Cinema de Lux] in Southampton employer: Go! Southampton
Showcase Cinema de Lux is an exceptional employer that values its team members and fosters a vibrant work culture centred around a shared passion for cinema. As a General Assistant, you will enjoy benefits such as employee passes, free refreshments during shifts, and a supportive environment that encourages personal growth and career development. With flexible hours and a focus on delivering outstanding customer service, this role offers a rewarding opportunity to be part of a dynamic team dedicated to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant [Showcase Cinema de Lux] in Southampton
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Go! Southampton value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Go! Southampton a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Go! Southampton!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Go! Southampton.
We think you need these skills to ace General Assistant [Showcase Cinema de Lux] in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Go! Southampton!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Go! Southampton
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
