At a Glance
- Tasks: Assist customers with inquiries, manage accounts, and ensure smooth order processing.
- Company: Go-Pak, an award-winning global packaging manufacturer focused on quality and sustainability.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: On-site role in Yate, with a focus on teamwork and continuous improvement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 24750 - 30250 £ per year.
Company Description
Go-Pak is an award-winning global manufacturer that provides packaging solutions to the food service, cash & carry, and retail sectors.
The company offers a broad range of hot and cold food and drink packaging, accessories, and custom print options to support strong brand visibility.
Products are tailored to meet specific customer requirements and backed by a strong focus on quality and service.
Go-Pak continuously evolves its offering to deliver best-in-class solutions with outstanding customer focus.
Sustainability is integrated throughout the design, manufacturing, and delivery process, supporting responsible packaging from farm to fork.
Role Description
This is a full-time, on-site Customer and Sales support Executive role based in Yate, United Kingdom.
The Customer and sales support Executive will respond to customer inquiries via phone and email, providing prompt, accurate information about products, orders and deliveries.
The role involves managing customer accounts, processing orders, resolving issues, and coordinating with internal teams to ensure efficient service.
The individual will monitor customer satisfaction, follow up on open cases, and maintain detailed records in CRM.
The Customer Service Executive will also support continuous improvement by identifying recurring issues, suggesting process enhancements, and contributing to best-in-class customer experience.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
- Experience with handling escalations and managing ongoing customer relationships.
- Excellent interpersonal skills, with the ability to build rapport and communicate clearly with diverse stakeholders.
- Proficiency in using CRM or order management systems, along with solid MS Office skills (especially Excel and Outlook).
- Strong problem-solving abilities, attention to detail, and a structured approach to managing multiple tasks and priorities.
- Previous experience in manufacturing, packaging, or related sectors is beneficial but not required.
- Ability to work on-site in the Greater Bristol Area and collaborate effectively in a team-oriented environment
Customer and Sales support Executive in Yate employer: Go-Pak Group
Go-Pak Group is an attractive employer due to its commitment to quality and service, providing employees with opportunities to contribute to innovative packaging solutions. The company fosters a collaborative work environment where staff can engage in continuous improvement initiatives. Employees benefit from a focus on sustainability and customer satisfaction, making their roles impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Sales support Executive in Yate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Go-Pak Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Go-Pak Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Sales support Executive in Yate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Go-Pak Group:Your cover letter is your chance to shine! Tell us why you want to work at Go-Pak Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Go-Pak Group!
How to prepare for a job interview at Go-Pak Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
