At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain store standards.
- Company: Join GO Outdoors, a passionate retailer dedicated to making the outdoors accessible for everyone.
- Benefits: Enjoy staff discounts, holiday allowance, gym memberships, and personal development opportunities.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a vibrant team that inspires others to explore the great outdoors.
- Qualifications: Previous supervisory experience in retail and a passion for outdoor activities.
The predicted salary is between 22000 - 26000 £ per year.
At GO Outdoors, our purpose is simple: to inspire and equip everyone for life outdoors. From hikers to cyclists, cold-water dippers to weekend campers, we believe the outdoors should be for all - and we’re here to make it accessible with trusted kit and unbeatable value. We’re passionate, practical, and people‑focused. Our values - welcoming, responsible, authentic, and innovative - guide everything we do as we help the nation discover the joy of being out there. If you’re driven to empower every kind of adventurer and make the outdoors accessible to all, you’ll feel right at home with us. This is your moment. This is GO Outdoors. Are you in?
Role Overview
As a Supervisor at GO Outdoors, you play a key role in supporting the smooth running of the shop floor and delivering the high standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.
Key Responsibilities
- Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets GO Outdoors standards.
- Support sales performance by monitoring service levels, utilising in-store systems to offer the full product range, and assisting with effective product placement.
- Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with GO Outdoors’ expectations.
- Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
- Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
- Strong communication skills with the confidence to guide and support colleagues on the shop floor.
- Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
- Passion for retail and the outdoors, with good product awareness and the ability to represent GO Outdoors values.
- Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
- Confident problem solver with strong customer resolution skills.
- Interest in visual merchandising and product presentation.
- Team-focused mindset with a positive, supportive approach.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully. As part of our successful and continually evolving company, you’ll be encouraged to embrace our core priorities: putting people first, staying connected to our customers, and delivering operational excellence. We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day. We know our employees work tirelessly to make GO Outdoors the success it is today and, in return, we offer some great benefits:
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.
Supervisor employer: Go Outdoors
At GO Outdoors, we pride ourselves on being an excellent employer that values diversity and empowers our team members. Located in the vibrant Kingston Upon Thames, we offer a supportive work culture where passion for the outdoors meets exceptional customer service. With benefits like incremental holiday allowance, staff discounts, and personal development opportunities, we are committed to fostering growth and creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company! Before your interview, dive into GO Outdoors' values and mission. Show us that you’re not just another candidate but someone who genuinely shares our passion for the outdoors.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to see how you can deliver that excellent service we pride ourselves on.
✨Tip Number 3
Be ready to showcase your leadership style! As a Supervisor, you’ll be guiding your team. Share your experiences in leading others and how you keep the team motivated and focused.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our unbeatable team!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion for the Outdoors:When you're writing your application, let your love for the outdoors shine through! Share any personal experiences or adventures that highlight your enthusiasm for outdoor activities. We want to see how you connect with our mission to inspire and equip everyone for life outdoors.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your previous supervisory experience and how it aligns with our commitment to excellent customer service and teamwork. This shows us you’re serious about joining our team!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective on what makes a great retail experience and how you can contribute to our welcoming and innovative culture at GO Outdoors.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our unbeatable team!
How to prepare for a job interview at Go Outdoors
✨Know Your Stuff
Before the interview, make sure you’re familiar with GO Outdoors' values and mission. Brush up on their product range and think about how your passion for the outdoors aligns with their purpose. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experience where you've successfully guided a team or resolved customer issues. Highlight your ability to maintain high standards and support your colleagues, as this is key to the role.
✨Be Customer-Centric
GO Outdoors prides itself on excellent customer service. Think of specific instances where you’ve gone above and beyond for a customer. Be ready to discuss how you would handle common retail scenarios, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Dress the Part
First impressions matter! Dress smartly but comfortably, reflecting the outdoor spirit of the brand. Consider wearing something that shows your enthusiasm for the outdoors, as it can help you connect with the interviewers and demonstrate your fit for the company culture.
