At a Glance
- Tasks: Welcome customers and help them find the right outdoor gear for their adventures.
- Company: GO Outdoors, a vibrant retailer passionate about outdoor experiences.
- Benefits: Staff discounts, holiday allowance, gym membership, and personal development opportunities.
- Other info: Flexible shifts and opportunities for growth in a supportive environment.
- Why this job: Join a fun team and inspire others to explore the great outdoors.
- Qualifications: Enthusiastic attitude, strong communication skills, and a love for the outdoors.
The predicted salary is between 20000 - 22000 £ per year.
At GO Outdoors, we don’t just equip adventures — we inspire them. As a Store Colleague, you’ll play an important role in delivering a great in‑store experience every day, helping customers feel welcome, supported, and ready for their next adventure.
Key Responsibilities
- Welcome customers with confidence and energy, offering friendly support and helping them find the right products for their needs.
- Use in‑store systems to check stock, share product options, and support the full customer journey.
- Keep the shop floor clean, organised, and fully replenished — ensuring displays stay fresh and aligned with GO Outdoors standards.
- Support day‑to‑day store tasks, including till duties, restocking, and following all safety and store guidelines.
Skills & Experience Required
- A positive, enthusiastic approach suited to a fast‑paced, customer‑focused retail environment.
- Strong communication skills, with confidence engaging customers and working as part of a team.
- Willingness to learn, take on new tasks, and develop skills in a supportive store environment.
- Flexibility to work a variety of shifts, including weekends, evenings, and busy seasonal periods.
- A genuine passion for the outdoors and GO Outdoors product range.
- Proactive attitude, with confidence in approaching customers and supporting sales opportunities.
- Strong attention to detail, ensuring the shop floor is always well presented and customer‑ready.
- Self‑motivated, with a desire to learn, improve, and progress within the business.
What We Offer
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
Store Colleague in Sunderland employer: Go Outdoors
At GO Outdoors, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that encourages personal growth and development. As a Store Colleague in Sunderland, you'll enjoy benefits such as a generous holiday allowance, staff discounts, and access to training opportunities, all while working in a supportive environment that values your contributions and passion for the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Store Colleague in Sunderland
✨Tip Number 1
Get to know the store! Before your interview, pop into GO Outdoors and check out the layout, products, and vibe. This will help you chat confidently about what you love about the place and how you can contribute to the team.
✨Tip Number 2
Show off your passion for the outdoors! When you're chatting with the hiring team, share your own outdoor adventures and how they relate to the products. This personal touch can really make you stand out as a candidate who truly gets the brand.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might help a customer in-store. Role-playing these situations with a friend can boost your confidence and show that you're ready to engage with customers right from day one.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes straight to the right people. Plus, it shows you’re tech-savvy and keen to join the GO Outdoors family!
We think you need these skills to ace Store Colleague in Sunderland
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the outdoors shine through! We want to see that you’re excited about the role and ready to help customers find their next adventure.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Use examples from your past that demonstrate your customer service skills and teamwork.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Store Colleague role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with GO Outdoors.
How to prepare for a job interview at Go Outdoors
✨Show Your Passion for the Outdoors
Make sure to express your genuine love for outdoor activities during the interview. Share personal experiences or adventures that highlight your enthusiasm for the outdoors and how it aligns with GO Outdoors' mission.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will show your proactive attitude and strong communication skills.
✨Know the Product Range
Familiarise yourself with GO Outdoors' product offerings before the interview. Being able to discuss specific products and their benefits will demonstrate your willingness to learn and your commitment to helping customers find the right items.
✨Be Ready for Teamwork Questions
Since teamwork is crucial in a retail environment, be prepared to answer questions about how you work with others. Think of examples where you collaborated effectively with colleagues to achieve a common goal, showcasing your flexibility and positive approach.
