At a Glance
- Tasks: Deliver exceptional customer service and maintain high store standards.
- Company: GO Outdoors, the nation's favourite outdoor retailer.
- Benefits: Join a passionate team with opportunities for growth and development.
- Other info: Dynamic environment with a focus on teamwork and personal integrity.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
About GO Outdoors:
GO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer
expectation for value. Our Members Card scheme allows us to help people step into the outdoors
whether it's to go walking, camping, cycling or fishing. These larger format stores display unique
product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX.
Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off
the specialist knowledge and reputation at Fishing Republic and Naylors’ respectively.
Role Overview:
Make GO an unbeatable place to shop through delivering exceptional service which has customers at
the heart. Deliver exceptional store standards by following processes, policies and principles helping us
become the nation’s favorite outdoor retailer.
Key Duties/Responsibilities:
• Engage customers following our service model.
• Support a culture of exceptional customer service and win customers for life by exceeding
their expectations.
• Play your part in creating a safe and compliant operating environment for all colleagues and
customers.
• Keep up to date with product knowledge training to pass on up to date information to
customers to support their buying decisions.
• Follow processes and policies in line with expectations.
Skills/Experience/Knowledge preferred:
• Great role model who supports colleagues by mentoring and sharing knowledge to build
stronger team.
• Clear, confident, and motivational communicator with excellent verbal, listening and written
communication skills.
• Experience of effecively prioritising workload to achieve team goals and objectives.
• A passion for customer service and a proven record of delivering excellence in this area.
• Knowledge of local market trends, competitor activity and the ability to identify local
community growth opportunities to their Store Manager.
Behaviours:
• A positive role model that champions GO’s vision, purpose & values.
• Brings passion and energy to their work and uses this to create an unbeatable team.
• Has a learning mindset, open to ideas and embracing change.
• Demonstrates a high level of self-awareness and empathy.
• Works collaboratively with their team.
• Show resilience and has the tenacity to bounce back.
• Takes responsibility for their impact on the customer.
• Maintains a high level of personal integrity.
• Timely and punctual with all deadlines.
• Deals with multiple issues whilst working under pressure
Gloucester Go Outdoors employer: Go-Outdoors
At GO Outdoors, we pride ourselves on being an excellent employer by fostering a welcoming and supportive work culture that empowers our team members to thrive. With a strong focus on personal development, we offer opportunities for growth through training and apprenticeships, alongside fantastic benefits like staff discounts and gym memberships. Located in a vibrant retail environment, you'll be part of a passionate team dedicated to making the outdoors accessible for everyone, ensuring your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Gloucester Go Outdoors
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Go-Outdoors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Go-Outdoors!
We think you need these skills to ace Gloucester Go Outdoors
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Go-Outdoors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Go-Outdoors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Go-Outdoors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Go-Outdoors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
