At a Glance
- Tasks: Lead and inspire a team to create amazing customer experiences in a vibrant store environment.
- Company: Join a dynamic retail company focused on growth and development.
- Benefits: Competitive pay, career progression opportunities, and a supportive team culture.
- Other info: Exciting opportunities for personal growth and a chance to shape the future of retail.
- Why this job: Make a real impact by developing talent and enhancing customer loyalty.
- Qualifications: Experience in retail leadership and a passion for coaching and mentoring.
The predicted salary is between 24750 - 30250 £ per year.
Role overview: Create a positive and engaging environment for colleagues and customers through the effective leadership and management of your department or defined business area.
Support, coach and develop store colleagues to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager in leading, coaching and developing a high-performing, engaged team.
- Deliver exceptional customer experiences that encourage customer loyalty and repeat visits.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Help maintain a safe and compliant store environment for colleagues and customers.
- Contribute to delivering financial results in line with or exceeding company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure colleague engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
Skills and
Experience
- Great coaching, mentoring and team building skills that drives team performance.
- Strong communicator with the ability to engage, support and influence colleagues effectively.
- Experience leading, coaching and developing colleagues within a retail or customer-focused environment.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- Experience supporting business growth through customer engagement, local activity or community initiatives.
- Commitment to delivering excellent customer service and customer experiences.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Strong understanding of retail KPIs and commercial performance measures.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Effective decision-maker with the ability to assess information and make informed decisions.
- Communicates in a way that inspires and engages.
- Demonstrates a commitment to continuous learning and improvement.
- Resilient and positive attitude even under pressure.
- Demonstrates accountability and ownership of responsibilities.
- Demonstrates company values and behaviours in day-to-day activities.
- Committed to supporting colleague development and progression.
- Committed to two-way, clear, and honest feedback.
- Builds positive working relationships with colleagues, customers and stakeholders.
Department Manager in Gateshead employer: Go-Outdoors
At GO Outdoors, we pride ourselves on being an excellent employer by fostering a welcoming and supportive work culture that empowers our team members to thrive. With a strong focus on personal development, we offer opportunities for growth through training and apprenticeships, alongside fantastic benefits like staff discounts and gym memberships. Located in a vibrant retail environment, you'll be part of a passionate team dedicated to making the outdoors accessible for everyone, ensuring your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Gateshead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Go-Outdoors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Go-Outdoors!
We think you need these skills to ace Department Manager in Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Go-Outdoors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Go-Outdoors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Go-Outdoors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Go-Outdoors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
