At a Glance
- Tasks: Lead the team, ensure excellent customer service, and maintain store presentation.
- Company: Join JD Sports, a trend-setting outdoor retailer with a vibrant culture.
- Benefits: Enjoy staff discounts, holiday allowance, gym memberships, and personal development opportunities.
- Other info: Dynamic environment with opportunities for growth and impact.
- Why this job: Be part of a passionate team that values authenticity and collaboration.
- Qualifications: Previous supervisory experience in retail and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". We passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed!
Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'. If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'!
As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You'll also support daily operational tasks as directed by Store Management.
Key Responsibilities
- Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
- Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
- Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD's brand expectations.
- Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
- Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
- Strong communication skills with the confidence to guide and support colleagues on the shop floor.
- Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
- Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
Desirable Attributes
- Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
- Confident problem-solver with strong customer-resolution skills.
- Interest in visual merchandising and product presentation.
- Team-focused mindset with a positive, supportive approach.
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
As a part of our successful and continually evolving company, you'll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence.
What We Offer
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Supervisor in Exeter employer: Go-Outdoors
At JD Sports, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Store Manager, you will not only lead a dynamic team but also benefit from extensive personal development opportunities, including access to apprenticeships and accredited qualifications. With a strong emphasis on employee growth, competitive benefits like staff discounts and gym memberships, and a commitment to diversity, JD Sports is the perfect place for those looking to make a meaningful impact in the retail industry.
