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- Tasks: Lead a team to deliver top-notch customer service and boost sales.
- Company: GO Outdoors inspires everyone to enjoy the great outdoors with quality gear at unbeatable prices.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services.
- Why this job: Join a passionate team dedicated to outdoor adventures and personal growth.
- Qualifications: Previous retail supervisory experience and strong communication skills are essential.
- Other info: Opportunities for professional development and volunteering available.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Join to apply for the Supervisor role at GO Outdoors LTD
At GO Outdoors our purpose is strong and clear; âto inspire and equip everyone for life outdoorsâ. Thatâs because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values arenât just posters on the wall, we live them every day; âOne Team âwe are stronger togetherâ, âResponsibility âwe take ownershipâ, âPassion âwe believe in what we doâ and âIntegrity âwe do the right thingâ. Clear values which help us to fulfil our mission to be âthe nations favourite outdoor retailerâ. If you share our passion and want to make a difference join our team to be a part of something âunbeatableâ!
Role Overview
Being part of the storeâs Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- As a supervisor, youâll be doing the following:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives And KPIâs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required .
Skills And Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
- Benefits
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time
#GO
Apply Now
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Supervisor employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Supervisor
â¨Tip Number 1
Familiarise yourself with GO Outdoors' values and mission. When you understand their commitment to inspiring outdoor activities, you can tailor your conversations during interviews to show how your personal passion for the outdoors aligns with their goals.
â¨Tip Number 2
Prepare examples from your previous supervisory experience that demonstrate your ability to drive sales and maintain high customer service standards. Be ready to discuss specific situations where you successfully coached team members or resolved customer complaints.
â¨Tip Number 3
Research current trends in the retail outdoor sector and be prepared to discuss them. Showing that you are knowledgeable about competitors and market trends will highlight your enthusiasm and readiness to contribute to the team.
â¨Tip Number 4
Network with current or former employees of GO Outdoors if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Supervisor
Some tips for your application đŤĄ
Understand the Company Values: Before applying, take some time to understand GO Outdoors' values such as teamwork, responsibility, passion, and integrity. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Make sure to emphasise any previous supervisory or team leader experience you have in a retail or customer-facing environment. Use specific examples to demonstrate how you've successfully managed teams or improved customer service.
Showcase Your Passion for Retail: In your cover letter or personal statement, express your enthusiasm for retail and the outdoors. Mention any relevant hobbies or experiences that connect you to the outdoor lifestyle, as this will resonate with the company's purpose.
Tailor Your CV: Customise your CV to highlight skills that are particularly relevant to the Supervisor role, such as strong communication, attention to detail, and the ability to maintain high standards on the shop floor. Use bullet points for clarity and impact.
How to prepare for a job interview at GO Outdoors LTD
â¨Show Your Passion for the Outdoors
Make sure to express your enthusiasm for outdoor activities during the interview. Share personal experiences that highlight your love for the outdoors, as this aligns with GO Outdoors' mission and values.
â¨Demonstrate Leadership Skills
As a supervisor, you'll be expected to lead a team. Prepare examples of how you've successfully managed or mentored others in previous roles, showcasing your ability to inspire and motivate staff.
â¨Understand Customer Service Excellence
Familiarise yourself with the company's customer service standards. Be ready to discuss how you would handle customer complaints and ensure high service levels, as this is crucial for the role.
â¨Prepare for Sales and KPIs Discussion
Since driving sales targets is a key responsibility, come prepared with ideas on how to exceed these targets. Discuss any relevant experience you have with sales metrics and how you can contribute to achieving KPIs.
