Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: Join GO Outdoors LTD, a vibrant retail environment in Sunderland.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact while growing your career in retail management.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Be part of a supportive culture that values feedback and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Department Manager role at GO Outdoors LTD in Sunderland, England, United Kingdom.
Role overview: Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach your store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities:
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to grow the business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar retail format.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Ability to improve store performance and standards through effective planning.
- Robust working knowledge of retail KPIs and proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes company values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
Benefits:
- Discretionary bonus schemes.
- Company discount off a large number of in-store and online products.
- Exclusive deals and discounts from retail and hospitality businesses through an online benefits platform.
- Access to digital health and well-being services.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England only).
- Discounted gym memberships.
- Access to colleague networks to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to a foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Department Manager in Sunderland employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Sunderland
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the GO Outdoors team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show us that you’re engaged by asking about team dynamics, store goals, or development opportunities. It’s a two-way street, and we love candidates who are curious about their potential workplace.
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of your application and makes it easier for you to stay updated on your status. Plus, it shows you’re keen on joining the GO Outdoors family!
We think you need these skills to ace Department Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Department Manager role. Highlight your management experience and any relevant achievements that show off your coaching and team-building skills. We want to see how you can motivate a team and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your experience aligns with our values at GO Outdoors. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you've achieved! Use specific examples of how you've exceeded targets or improved team performance. Numbers speak volumes, so include those KPIs where you can!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with GO Outdoors and its values. Understand their customer service approach and how they engage with the community. This will help you demonstrate your passion for the brand and show that you’re ready to lead a team that embodies these principles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your colleagues or improved performance. Be ready to discuss your coaching style and how you can develop talent within the store, as this is crucial for the Department Manager role.
✨Understand Retail KPIs
Brush up on your knowledge of retail KPIs and be prepared to discuss how you’ve used them to drive sales and improve customer experience. Highlight any experience you have with managing costs and increasing sales, as this will show you understand the business side of retail management.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if GO Outdoors is the right fit for you.
