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For Companies At a Glance
- Tasks: Deliver amazing customer service and drive sales in a vibrant retail environment.
- Company: Join GO Outdoors, the nation's favourite outdoor retailer with a passion for the great outdoors.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: Be part of a team that inspires others to embrace outdoor adventures and make a difference.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn in a fast-paced setting.
- Other info: Flexible shifts, career growth, and a supportive team culture await you!
Role overview
At GO Outdoors our purpose is strong and clear; âto inspire and equip everyone for life outdoorsâ. Thatâs because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values arenât just posters on the wall, we live them every day; âOne Team âwe are stronger togetherâ, âResponsibility âwe take ownershipâ, âPassion âwe believe in what we doâ and âIntegrity âwe do the right thingâ. Clear values which help us to fulfil our mission to be âthe nations favourite outdoor retailerâ. If you share our passion and want to make a difference join our team to be a part of something âunbeatableâ!
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIâs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications â Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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Store Colleague - Naylors employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Store Colleague - Naylors
â¨Tip Number 1
Get to know the company! Before your interview, dive into GO Outdoors' mission and values. Show us that youâre not just another candidate but someone who genuinely shares our passion for the outdoors.
â¨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle customer queries or upselling. We want to see your enthusiasm for helping customers have the best experience possible.
â¨Tip Number 3
Be ready to talk about teamwork! Since we believe in 'One Team', share examples of how you've worked with others to achieve goals. Highlighting your collaborative spirit will definitely catch our attention.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us youâre serious about joining our unbeatable team!
We think you need these skills to ace Store Colleague - Naylors
Some tips for your application đŤĄ
Show Your Passion for the Outdoors: When you're writing your application, let your love for the outdoors shine through! Share any personal experiences or activities that connect you to our mission of inspiring everyone for life outdoors. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the skills and values mentioned in the job description. Highlight your customer service experience and how you embody our values like teamwork and responsibility. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at GO Outdoors LTD
â¨Know Your Outdoor Stuff
Before the interview, brush up on your knowledge of outdoor activities and equipment. Familiarise yourself with popular products and brands that GO Outdoors offers. This will not only show your passion for the outdoors but also help you engage in meaningful conversations with the interviewers.
â¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This aligns perfectly with the role's focus on delivering a great customer experience.
â¨Embrace Team Spirit
Since the company values teamwork, be ready to discuss how you've worked effectively in a team before. Share specific instances where collaboration led to success, and express your enthusiasm for being part of a team that shares a common goal.
â¨Demonstrate Flexibility and Enthusiasm
Highlight your willingness to work various shifts and your positive attitude towards challenges. Employers love candidates who are adaptable and eager to learn. Show them that you're excited about the opportunity to grow within the company and contribute to its mission.
